'it’s not a refund I’m after, it’s the goods I have ordered.'

Exactly!

Unfortunately, there does seem to be an increase in reports of parcels not being delivered, lost/stolen/damaged etc since Simple Delivery started - and then it's, 'oh well, never mind, have a refund...' which is all well & good, but I'm sure we would all much rather something was done about the unsatisfactory courier situation.

Obviously, as a buyer, it can be extremely disappointing not to receive an item, and for sellers, it's not only the loss of the item, but the scandalous waste of time and effort spent listing, packing & posting... all for nothing. ☹️