Hi, I sold the item and shipped it using Evri. The parcel was late, and in the meantime the customer changed the delivery address to a locker. That was his choice, and he did this change via Evri, not via me. Now, eight days later, he has messaged me saying he went to the locker and it was empty. I did everything on my side as best I could. I do not want to issue a refund as it is totally not my fault.
