Simple Delivery keeps choosing EVRI for my Records but EVRI do not cover records...or do they now?

[smalltimeco]

I have just sold a rare record. I thought I had switched off EVRI in my Account Settings. The record sold and Ebay generated an EVRI label. I thought that I had switched off EVRI for this listing. I have never sent a Vinyl using EVRI because they will not compensate for loss or damage, I always use Royal Mail.

I now understand that if I switch EVRI off in my preferences it applies it to all my listings using 'Simple Delivery'.

Some of the heavy 5KG Vinyl Box Sets I have listed have now shot up to £10 delivery because RM Tracked 48 2-5KG £6.80 has vanished from the options.

I was under the impression that Simple Delivery was mandatory from the 15th but it would seem I can revise all my listings and sack off the Simple Delivery nonsense...but for how long??

I have cancelled the sale and written to the buyer, I hope they understand and will purchase the item again when I relist.

I guess my question to the community is...what on earth is going on, am I doing anything wrong????

[**peaseblossom** · Accepted solution]

Even if you opt out of using Evri ebay say they reserve the right to change your choice of courier and even use the one you opted out of.   The example they give is when the item is too large for the original courier but that's just an example.

You can check you've opted out of Evri here:

https://www.ebay.co.uk/ship/prf

It was supposed to be the 15th but they now say it will be gradual.   They can still change existing listings over to SD.

[smalltimeco]

I have called customer services, they have no answer and were surprised to see that the ability to opt out of Simple Delivery was still active. They advised me to cancel the sale because you can no longer cancel a postage label generated with Simple Delivery!!

CS were also unable to tell me if their Simple Delivery service would cover me for Vinyl or indeed any other items that EVRI do not cover...which if you look at their T&Cs is quite a list!

What a headache!

[simplybygone]

Absolute shambles 

[edwardian-dreams]

EBay have stated even fragile items can be sent with SD long as they’re packed properly you’re covered 

it’s in the announcements menu up top of this board, updates to simple delivery or something , here you go

https://community.ebay.co.uk/t5/Announcements/Updates-on-Simple-Delivery-automated-positive-feedback...

• Fragile items can be included within the Simple Delivery service: When you follow our packaging guidance, you benefit from the protection for damage in transit offered by Simple Delivery.

id just list it under custom and send the buyer the link because I wouldn’t just want to be covered , id like it to get there undamaged with evri there’s not as much guarantee of that as with Royal Mail 

the 2-10kg hasn’t been added yet to the weights on SD

but it’s been added to ebays table of postage charges 

not sure why not

[lucy_farmer]

'ebay have stated even fragile items can be sent with SD long as they’re packed properly you’re covered'

-----------------------------------------------------------------------------------------------------------------

Yes, I keep reading this. But what I've never read anywhere is whether 'fragile items' corresponds with the 'exclusion list'.

(The evri list is hysterically  long and, to be fair, R.M.'s bog-standard postage list is also pretty 'exclusive'!)

Ebay have also stated ' items are covered for loss and damage if they conform to S.D. 's terms and the carrier's terms.

(I know I've been nagging on about this for about 2 months now, but I don't think I've ever read a definitive yes or no answer...)

[edwardian-dreams]

Interestingly vinyl records don’t appear on evris non compensation list 

https://www.evri.com/send/what-i-can-and-cannot-send

yes I’d also like a clear message about all this from the to including of course how do u prove u packaged correctly so it satisfies eBay/carrier

[nicful-44]

From this Wednesdays community team chat -

 kat@ebay

Community Team

(0feedbacks) View listings

In response to shirobi_69

‎16-04-2025 3:17 PM

@shirobi_69 wrote:

If I use simple delivery to send an item using EVRI and the item is on the list of ones they do not pay compensation for. If it is damaged will eBay pay me for the item, and refund the customer? I’m mainly thinking about ceramic items.

Hi @shirobi_69 ,

Yes with Simple Delivery if the item is damaged you are protected as the seller. The funds for the transaction will remain with you and eBay will refund the buyer.

Thank you,

Kat

[smalltimeco]

Hi, Yes they do but it is not very clear

• Memorabilia, photographs, signed items and vinyl records
  
  

[edwardian-dreams]

Oops didn’t see that sorry

[smalltimeco]

You would think Vinyl Records...or Records which is their proper name would command a • bullet point of their own seeing as it is a HUGE category on Ebay and a big business worldwide...BUT NO, it is hidden at the end of Memorabilia, Photographs, signed items..... 

EVRI should be called out on this

[edwardian-dreams]

Stupid isn’t it

But evri were never clever about much lol

[smalltimeco]

I think they are very clever...you send your LP via EvRI and you don't have any problems most of the time...but when you do and complain, they point out that you are not covered by directing you to the easily missed bullet point in their T&Cs 

[edwardian-dreams]

Well of course 

I always found it strange that they didn’t compensate for loss if the item was in their restricted list..ok for damage say

Parcels getting lost is not ok regardless of what the contents  are made of 

🤣so why do senders have to be penalised here

[papso22]

I agree, I don't think that there should be any exclusions for lost items, which are totally the fault of the courier.

[caddyscane]

To be fair to evri, they pay out on almost everything except screens. Theyre the only courier who pay out when my jump starter/batteries go missing. Looking at all this simple delivery nonsense tho for you guys, and how ebay can change courier if they want to. There is just no way this can be legal under UK anti competition laws. This is why they got their hands slapped with paypal. What's to stop them cutting a deal with a courier and forcing you to use them. Remember when HP forced everyone to use their ink cartridges? they got torn to pieces by the regulators.

[downsizingxs]

I am still able to choose my postage by clicking on 'Switch to advance options' so have not used SD (and will not). Not sure if this would work for the category of albums but take a look and see if you can. 

[smalltimeco]

Yes, I am able also....but I didn't know this as I was under the impression that Simple Delivery was mandatory from the 15th April. Customer Services think it is mandatory. It is all very confusing.

[the-nutwood-collection]

I don't understand how the seller could prove that they'd packaged it correctly.  Currently, if a buyer opens a SNAD on the basis that the item was damaged in transit, the seller can't contest this by sending eBay images of the item being packed.  eBay's answer is always that they didn't see it being packed - which is fair, because the seller could have created the images after receiving the SNAD.

So, unless the buyer can send images of a squashed box with a tyre print across it - which is forensically validated as belonging to a delivery van used by the carrier - I don't think the seller has a hope of proving that it was packed correctly.

Time, and posts on these boards, will tell.