'Simple Delivery' failed, now a test case - worried

[richardb196]

Private Seller here, I sold a gold sovereign for £590 on ebay and was forced to use "Simple Delivery" as you all know. Both ebay and RM tracking show it as delivered, RM say they left it in a safe place and uploaded a photo. Seller says package has gone "missing" and he will raise a case with ebay!

I see some help pages on ebay saying I am covered for the loss but another page says gold is in the excluded list for 'Simple Delivery' even though they do not offer any other postal service.

Who is going to end up eating the loss I wonder?

Cheers

Rich

[j.p.greenwood]

Firstly, I apologise for my earlier reply which in hindsight the wording read rather harsh, what I should have said was.......

Sorry, but you're likely incorrect..........

Your point is correct, but the law has never really cared about 'correct', it does care about the detail and to my knowledge there's no legal precedent, in the UK,  that says an item left on a front step or similar has actually been delivered from a strictly legal viewpoint.  If it's not been delivered you've never taken legal ownership.

What I do know from personal experience is that when I've had deliveries from in one case cash converters and another from Amazon that were left on my doorstep and taken, they had to file the report and I had to sign a form from them agreeing that I would provide information if I was asked by the police or the couriers internal systems.

[dancewithadingo]

Good Afternoon JP

Apologies accepted.  We are here to help Richard, the seller. I am not versed in the law to comment on your points raised,. It's just best put to bed and all efforts focused on advising Richard.

I am of the firm believe that the buyer has received the coin and other items. Not reporting the theft to both the Police and Royal Mail speaks volumes.

Dingo

[theelench]

Yes, if he makes a statement it's up to you to prove its wrong.

[vinylscot]

Even though his uncorroborated statement in question was stating that someone else was wrong?

That's a pretty inconsistent viewpoint, isn't it? 

Even the poster has realised his bald statement was a little harsh. He has apologised above.

[ruby*ryan]

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@theelench wrote:

Yes, if he makes a statement it's up to you to prove its wrong.

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If some one makes a statement, they should back it up with proof that it's factual, otherwise people believe all sorts of things, because 'I saw it on the internet'!

On the boards recently there have been so many dodgy 'facts', most recent one I recall, 'Evri is owned by eBay' - no proof of course, because they don't. But it's there, and someone else comes along and repeats it, like Chinese whispers, and before you know it, when you Google 'evri & ebay', AI has picked up the repeated posts and it's the first thing you see in the AI section at the top of the pages, so of course, now it must definitely  be a fact!

And outside of ebay, remember a certain bus and the 'facts' that were plastered over that?

So yes - if you are making a statement, back it up with proof. 

[p.c.for44]

I would have thought that if you only have a photo of some gravel or a brick wall to show as proof of delivery the Police can't do much about it as the delivery person or company that told them to do it should be 100% to blame.

Especially if you live next to a road or on a highstreet where they leave parcels at the door sometimes (which I have witnessed) it's essentially just like leaving a bag on the street in a public place. If I were the law I would fine all delivery companies for littering who think they can get away with leaving parcels outside houses, or perhaps you can fine them privately for leaving things on your property instead of safely taking it back to their depot as they should?

How can one prove its their wall, gate or gravel too? I had a similar problem recently with Evri where they delivered my parcel to someone else's address and I only found it by walking round my village as all our houses look similar. You can't tell the Police your parcel's stolen in some cases if you don't actually know for sure.

I can't understand why there's so many people ganging up on the person who pointed this out unless they simply don't like the thought of it.

No doubt ebay will try to get the compensation money out of Royal Mail for the original poster or failing that, cover it themselves which is what this new buyer protection insurance seems to be about. 

[vinylscot]

Even if I left a stack of cash on my doorstep, in full view of all passing traffic, it would still be theft if someone took it.

[p.c.for44]

Not if it blew away down the road unattended.

[vinylscot]

I presume you are one of the regular posters, using a new account.

Brand new users don't usually start posting nonsense until they've settled in a bit more.

[quartz321]

Ebay SD is SH*T

Once a label is generated, you can't cancel it, so if you find out you have bought the wrong label...tough

When you drop a parcel at the post office, there is no option to purchase any additional postage

This is the worst change ebay have made and I'm stopping selling on here now.

Impossible to contact anyone real at ebay customer service

[p.c.for44]

It's not nonsense. If Royal Mail or other company leave your parcels outside it should be their fault if it goes missing.

Not every customer is a scammer who says their parcel has gone missing when it says its delivered and they're presented with a blurry picture of a wall that could be anywhere in the world.

And the police do not investigate passing dogs, squirrels, wind, loose cash lost in gutters, etc. unless you actually do have video evidence of someone taking the parcel from your property, then you would call them.

[papso22]

You would have been better posting on one of the other Simple Delivery discussion threads.

This thread is about a very specific issue and ebay seller protection for Special Delivery, which should be a positive thing.

[tressygirl]

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@quartz321 wrote: 

Impossible to contact anyone real at ebay customer service.

If you wish to,  this is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

If you contact them now , there's more chance of Dublin answering.

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@quartz321

@quartz321

[vinylscot]

You are just trying to derail the thread with spurious nonsense.

If I left £500 in cash, on my doorstep, in full view of the passing world, the police would most certainly investigate if it went missing. If they found it had blown away in a hurricane, they would report that back to me, and say (correctly) there was nothing they could do in the circumstances.

It doesn't matter at all whether you think that whoever left the parcel in full view should be held liable. They are not, and theft is still theft, no matter how easy it was to achieve.

[kath3735_wxmjn]

why is it?  Making a statement is exactly that, a comment, an opinion with no evidence to back it up.   So why cannot the responder do the same??

[kath3735_wxmjn]

or at least be prepared to!

[kath3735_wxmjn]

so you think the police should fine people for leaving items left on private property outside their home when it is addressed to them???

[kath3735_wxmjn]

I would have thought the only person that would not think of it as theft are the thieves.  I know if someone took something from my private property i would consider it theft.  What about if someone stole a gnome from your garden (I know, who has gnomes these days!), it is still theft.

[tressygirl]

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@kath3735_wxmjn wrote:

 What about if someone stole a gnome from your garden (I know, who has gnomes these days!), it is still theft.

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Mmmmm! 🤔  Being a  Game of Thrones Number One Fan,  I have a Gnome of Thrones sitting in my garden... does that count ?  😊

[1956glyn]

We have several deliveries a week.  Only once has something been stolen after being left on the doorstep.  (package with £200 worth of designer tops).  The company immediately refunded as "it was not left in a safe space".

You say about gnomes......we have a current spate of people stealing expensive plants from front gardens in the middle of the night !!       We have just moved £80 worth of recently purchased plants from the front to the back garden.   Unlike many our gardens are full of plants etc 😞