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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
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  • 0 replies
  • 2 kudos

Resolved! How to read eBay statments!

Have been selling my own stuff, as aprovate seller, on eBay for some while.Now, am looking at how much I have earnt, due to the changes and HMRC. I don't earn anywhere near £1000 per year. BUT, it trying to look at how much I have earnt, I cannot see...

User avatar by • Engager
  • 1112 Views
  • 18 replies
  • 0 kudos

Free Telephone Callback Service For Buyers And Sellers Needing To Speak To Ebay! Keyword is AGENT

If sellers or buyers need to contact ebay directly to speak to a 'human' all you need to do is click on the help & contact link on the main page (bottom right) This will bring up How Can We Help You? Scroll down and click contact us. The trick is whe...

Xdp express

Hi, does anyone know if this is a legitimate delivery company? If it is has anyone managed to contact them or receive a delivery? Can eBay ban the use of certain delivery companies?

Resolved! Britauctions.com is this a scam? Have your listings been targeted?

Hi, Do you experience harassment, abuse, violent messages, good luck with the sale comments the list is endless.. Only one potential buyer harassing you for the item with a low ball offer? Britauctions.com your friendly shopping destination. What abo...

Item Delivered to buyers front door but buyer said they have not revcied & eBay ruled in their favor

I sold an item, posted through Yodel. In Yodels tracking it shows a picture that the package was delivered to the buyer's front door (the buyer confirmed it was his door in ebay chat). However, the buyer is saying he did not receive the item. Obvious...

User avatar by • Contributor
  • 1555 Views
  • 25 replies
  • 0 kudos

Buyer supplied incorrect address

Hi, I sold an item and sent it Royal Mail 24hr insured delivery, the itemwas undelivered as the buyers address was incomplete which the buyer admitted to. The item has now been with Royal Mail for a week and has been sent to the nation returns centre...

Resolved! yodel send a parcel

up to today i have had with yodel store to door-- door to door and store to store now all i get is store to store any one out there who can help please

EDD not fit for purpose eBay not listening

Hi, For the last 2 years we have been having issues with EDD not being fit for purpose showing completely unrealistic delivery dates to buyers. This has led to hundreds of INR cases being opened and us being thousands of £ out of pocket. We have had ...

Resolved! Negative feedback received from a dishonest buyer

I sold a brand new mini jewellery box on eBay, I video record all packaging and item to try to prevent issues, the buyer received it and messaged me saying I had misdescribed it as it was small, I explained to him that I didn't misdescribe it as it s...

User avatar by • Contributor
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  • 9 replies
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Resolved! International buyer

Hi All,just sold an item at £20:00 and the buyer has messaged me in Italian requesting a reduction in shipping costs. I was not expecting an international sale and I cannot see the shipping costs as the listing had a price for UK postage. A couple of...

canadian post

if anyone has any items going or will be going to canada there is a strike from yesterday just in time for black friday and christmas

Selling Sealed CD's

Hi there, I have a CD collection of new and sealed CDs that could potentially sell for a decent sum. They are all 'special edition' versions and all factory sealed. It's a complete back catalogue of an single artist. I plan to list them as a full col...

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