Simple Delivery Address Labels

I'm sure most eBay sellers will have had sales to buyers addresses containing some errors that require googling to make sense of the address, or sometimes require contacting the buyer for address clarity. 

In the good old days before the so called awful 'simple' delivery I could correct the errors in my hand written address labels and that was that. Yesterday I got my first sale in the simple delivery era and the buyer's address was crammed onto one line and not spaced out properly. The eBay message came with the usual warning about there being too many characters but it also had an additional warning saying that I have to cancel the sale and refund the buyer because the of address errors. I refunded the buyer and explained the problem. 

You might think that instead of putting the responsibility on sellers to cancel orders and inform buyers that they need to correct the mistakes in their address so that a label can be produced eBay systems would reject addresses that are incorrect for label printing. 

Judging by how many people have errors in their address information I don't think this will a rare event.

 

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Simple Delivery Address Labels

davrman
Conversationalist

This has been a problem for years (decades?), but eBay shows no signs of solving it. Presumably it doesn't provide live validation of addresses as each lookup costs the company (very little) money, whereas invalid addresses cost sellers (more) money. 

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Simple Delivery Address Labels

When I had a sale, in the glorious days before Not-So-Simple-Delivery, I used to check every single address on the Royal Mail address checker and change it according to what the RM address checker showed.  I never had an item go missing.  Would say there were approx. 20% needed changing.

 

Not had any sales since being forced onto Not-So-Simple-Delivery (I ended all my adverts 🙄) so I wondered what would happen if the address wasn't recognised by RM.

 

With sales being so intermittent it must be galling to have to cancel one for an address problem.  But it's better to be safe than sorry!

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