The buyer could be genuine but a rookie, got directed to eBay via search engines, decided they really wanted the item and thus set up an account hence the 0 feedback, and rookie because not everyone thinks to set up first on eBay and establish a feedback score by buying some lower-priced items first.
I read the "why can't you do it now?" as being both rude and amateur, perhaps not realising individual sellers aren't at all like big high street shops (not that anyone in a big shop should be talked at like that either). My point: let that part go, but I'd still go with the other good advice posted here by others, as the transaction so far is causing you concern (and stress is an awful feeling to have, and your item price is a lot to lose if that happens!). The buyer seems to show concern too, perhaps realising (or being advised by someone) that they should've checked the item a bit more first and is now trying to do so after having paid - maybe put it to them in as diplomatic way as possible that they cancel the order (don't cancel it yourself as a problem with their address, as that wouldn't be true), you refund, they do a bit more research then buy if they're then happy?
The buyer is hopefully reading eBay FAQs and reading the discussion boards, hopefully to get a feel for how eBay works in theory and practice. They might be reading this thread. If in any doubt, don't assume the worst of a buyer unless you're absolutely certain they're not just making a mistake and/or are inexperienced.
We all have to start on 0 feedback. I'm forever grateful to those sellers who kind of held my hand in a friendly way that helped me through the first purchases. For experienced buyers (and sellers) the passage of time make it easy to forget how daunting the first steps on the learning curve are.
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