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Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

leon9503
Conversationalist

It might seem an easy option but I won't buy from sellers who use the lazy option for descriptions, it's sometimes completely wrong or just nonsense and does not tell me want I want to know to make a buying descision so I don't.

 

I want real descriptions of the item not made up ones by a machine!

 

I recently looked at some Lens filters and I was informed they were circular, obviously the pics weren't a clue....LOL. What I want to know is the condition of the glass, nothing else not that they are a great item to have in my kit....Yawn.

 

Technology is even making websites dumb.

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

NO, NO,NO.... only the seller can describe the condition and history of a used item!

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

leon9503
Conversationalist

No idea who's marked this as having a 'Solution' it certainly wasn't me!

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

If AI is picking through the details of the listing and the seller uses ebay's catalogue information, then this may be where the problem lies. In so many cases ebay's book catalogues have mistakes and ebay's AI can only work with the quality of information supplied.

 

I'd be more impressed with AI if it could analyse the information it's given and point out the errors.

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

'No idea who's marked this as having a 'Solution' it certainly wasn't me!'

 

I expect AI decided to select the solution on your behalf... 'to save you time and elevate your forum experience...' 🤖

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

"In so many cases ebay's book catalogues have mistakes" - this is correct however I don't think it was the problem here.  I believe AI is using the title as the main instigator for its description.  As most booksellers will know the title often has no relevance to the subject matter.  In this particular instance the publisher does a series on automobiles, as well as locomotives, armoured vehicles, aircraft etc.  It appears to have been a lottery and picked the wrong one.

 

The most ridiculous example I came across when checking prices from competitors was the book 'Two Eggs on my Plate'; a biography of a secret agent dropped behind lines during WW2.  The title refers to the hearty last meal given before parachuting into occupied territory (eggs were strictly rationed).  eBay's Artificial Idiot described the book as indispensable for anyone rearing chickens. 😂  An INAD waiting to happen.  This would suggest that the AI simply takes a key word or phrase from the title and generates a description relative to the word or phrase fluffed out with 1980's double glazing sales banter.

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

It's just been 'Unsolutioned' by a human....😉 

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

I realise this is an old post, but reading your final paragraph, by the time you have altered the AI description of the differences between what you think is incorrect and what is more realistic you may as well have written your own details in the first place.
Luckily there is an 'Undo' option and so far I have never thought the AI description is accurate enough to describe my items.

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....


@ett1954 wrote:

......This would suggest that the AI simply takes a key word or phrase from the title and generates a description relative to the word or phrase


This exactly how these large language model chatbots work - they are highly sophisticated pattern matching word processors and will match key words and phrases in what is fed into them, and reguritate a plausible looking response generated from similar shaped/worded information in their dataset.

 

Frankly, they are worse than useless in my opinion, and due to their colossal energy needs for the processor power needed to 'train' them and make them work, and the huge volumes of water needed for the cooling systems for the data centres they are housed in, they are also extremely damaging to the planet.  I say burn them with fire. 

 

As soon as I see an AI item description (and they are absolutely obvious), I stop being interested in that item - I want an item description that properly describes the item and its condition, not a wishy washy paragraph of flimflam that btells me next to nothing. 

 

Sellers who use this tool are putting themselves at a disadvantage.

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

I agree with you, the economic and ecological effects of A.I can only get worse as the industry grows.  But the more immediate effect is the utter rubbish it spouts as a 'description' makes it useless when it comes to deciding whether or not to purchase an item. To me it's just a godsend to the lazy, couldn't-care-less seller and puts me off the item straight away.

 

I buy mostly vintage glass and as you say A.I generated descriptions, almost without exception, waffle on about 'elegance' and 'style', how the item will 'grace' any room and will 'enhance' any collection.

 

But also, almost without exception, is what A.I will not tell me and which is, as a collector, of vital importance -- the condition or size of the item.  I presume because the condition report and dimensions are not compulsory Item Specifics, so are left blank by the lazy seller.

 

My guess is that they take a few photos of their item on their phone and do the listing from there, leaving A.I to fill in the Description for them.  All they need to know is the price they want and let ebay do the rest with their 'suggestions', ebay will now even save them the trouble of deciding what delivery service to use.

 

As soon as I see an A.I description I lose interest, knowing that almost certainly it will omit the things I need to know and that I don't trust the sort of seller who uses it to provide reliable photos to evaluate the item condition.

 

What comes to my mind when I see A.I descriptions on ebay are photos of children in African Rare Earth mines scrabbling through piles of rock chippings with their bare hands, with bits of rag tied round their faces in an effort not to breath the clouds of dust as they look for one of the minerals that makes A.I possible.

I'd suggest that before using A.I, anyone thinking about doing so should google Child Labour in Rare Earth Mining, have a good look at the photos and decide whether what they are trying to sell is worth that cost.

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

I was just about to raise this myself as I find the use of AI product descriptions very worrying.

Ive had to almost prise a genuine description out of a few sellers by having to ask basic specific questions.

You sometimes get answers like 'look at the photos' .

AI descriptions often refer to the description of a product when it's new not used ...

You used to be able to say that an item 'wasn't as described' , but what if it's purely an AI description - where does that leave you as a buyer if an item turns out to have unexpected wear that hasn't been referred to in any way whatsoever?

eBays website has this info on their product description policy, and that seems to fly in the face of using AI in the first place!

 

https://www.ebay.co.uk/help/policies/listing-policies/item-description-policy?id=4372&st=3&pos=3&que... 

 

If AI is to be allowed, then there ought to be a SEPERATE section for that and a MANDATORY user's own description that has to refer to specific criteria such as age and condition etc etc ! Then if they say its one thing and it turns out to be another, the case is simple.

 

 

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

This bed I was looking at "fetaures a solid oak colour"  *bleep* does that mean?  I mailed the seller...
and, another noteworthy feature is "a rectangular shape" - whoda thunk it!  Anyway, featuring a solid oak colour AND a rectangular shape, no wonder it'd be a stylish addition (standard AI BS).  GrrrAISlopEbay.jpg

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....

I can see where you're coming from, if the "description" is totally vague with no facts or measurements, if it's just a mix of flowery nonsense.  How can a buyer claim it's INAD when the description describes nothing ?

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....


@v1sionmaster wrote:
...

You sometimes get answers like 'look at the photos' .

This is another thing that bugs me, I've seen plenty of pics taken to hide things or things not included in pics that weren't in the description, also if you know what you are doing, things can be easily made to look in better condition than they really are....I don't use pics as a deciding factor and take with a pinch of salt, sellers that say 'Pics are part of the description'

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....


@theelench wrote:

I can see where you're coming from, if the "description" is totally vague with no facts or measurements, if it's just a mix of flowery nonsense.  How can a buyer claim it's INAD when the description describes nothing ?


Precisely because they described nothing. Anything negative that a buyer finds that was not mentioned gives grounds for an INAD claim.

 

"You did not say how long it is, it is longer than I expected. Money back please."

 

On a collectable: "You did not mention the box was worn, I expected the box to be in good condition. Money back please.

 

"You did not mention the small scratch. I did not expect a scratch. Money back please."

 

"You did not mention that the instruction manual was missing. I expected an instruction manual. Money back please."

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Re: Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....


@v1sionmaster wrote:

 

You sometimes get answers like 'look at the photos' .

 


 

Usually on listings with two photos, of the item lying in its box, both out of focus, taken on a ten year old Nokia ... ☹️

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