I have lost all trust in eBay & wanted to warn sellers of a scam I have been subjected to, and eBay have been no help at all!! I recently sold a ring, whereas I was contacted immediately, from a person I thought was the buyer, asking me to change the address to his mums as it was for her birthday, I didn’t want to be mean & say no, so after much delving into the editing of the address label I’d already purchased, I managed to do it. I posted the ring & informed the buyer ( the real one this time) sending the proof of purchase. They messaged saying they’d not asked for address & didn’t know what I was talking about! I was horrified at what I’d done & immediately informed eBay, who told me to contact police, this I didn’t & action fraud, both didn’t want to help as it wasn’t important enough! EBay had said leave it up to them to sort & not to worry, I offered to put the money back into PayPal ( which I’d transferred to my bank) & was told no, to leave it in my bank & to tell the REAL seller to open a case of item not received, after a week of trying the post office to stop & return the ring, I only managed to delay the delivery for 5 days, & asked the police to step in to retrieve it. They wouldn’t…It was delivered to the scammers address, proof of delivery (a pic) sent & a signature. I have been powerless through all this as NOBODY wanted to help, the buyer got his money back, deducted from my bank account & I’ve lost a £200 ring! The scammers won.. eBay said it was against company policy to change the address of a buyer & to only send to the one on their eBay page. So seller protection was voided in my case!… I can’t believe I’ve been that naive, as it happened that quickly. Just making sellers aware, to keep up to date with eBay policies, & hopefully it won’t happen to anyone else. I’ve learnt the hard way 🙁, traumatised & upset is the least of it .
