24-01-2024 9:03 AM
Hi, I recently sold for the first time and forgot to upload tracking. Because of this they have refunded the item, even though I have been told by hermes, their parcel has been delivered. Bank has been charged and put into overdraft even though they definitely have the item...
24-01-2024 9:07 AM - edited 24-01-2024 9:08 AM
Expensive lesson to learn. Not providing tracking showing delivery means no seller protection.
24-01-2024 9:09 AM
I originally uploaded it and noticed it had been taken down 2 days later but was still updating on their side... Will probably just raise a fraud dispute with my bank
24-01-2024 9:11 AM
Theirs expensive and potentially ending up homeless due to bills being taken...
24-01-2024 9:24 AM
I can understand forgetting to add tracking details when it was sent. But why on earth did you not add the details when they raised the case??
24-01-2024 9:27 AM
Honestly I'm not sure whats happened. Not received any other messages. Saw it was dispatched so left it. Didn't think anything of it until I woke up today and they'd charged me
24-01-2024 9:31 AM
Have you tried appealing with eBay? Tell them what you said here about no messages about it (probally check your spam folder) and say you do have tracking