Post Office - mis-sorted into wrong system?

[jimthing]

Does anyone know what happens if you post something at your local Post Office, but they mis-sort the item into the wrong delivery system? 

i.e. You drop an Evri item at the Post Office but they put it in the Royal Mail bag instead of the Evri bag, or vice-versa. 

Do RM and Evri have a way of handling these errors (or is your item just binned by RM/Evri!)? 

[jimthing]

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@akemp1 wrote:

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@jimthing wrote:

So it looks like you have to deal with Ebay (if it's a Simple Delivery bought postage!), as no one else does anything. 

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Yes unless you offered free postage and paid the SD yourself then it's the buyer who payed Ebay for the failed Evri SD service so it's for the buyer to progress by raising a postage case with Ebay.

With SD then provided the Evri tracking shows you dropped off the item you have done your job. As a seller it's weird to not take accountability and want to help with postage issues but you have been cut out of the delivery contract by SD.

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It's always down to the sender to prove delivery; it doesn't matter whether it was set as 'buyer pays' or 'seller pays' shipping (all that does is add the extra shipping cost onto the price the buyer pays, rather than it being included in the price). Ebay took the SD Evri shipping out of my seller proceeds received and issued me as the sender with a label (either for a self-print or print-in-store). The buyer then opens an 'item not received' case on Ebay, then I as sender upload my shipping receipt as proof of sending under that openned case. Ebay then refund buyer and I keep funds I already received. 

So basically, to cut to the chase...

Buyer and seller carry-on dealing with this as an 'item not received' case (initiated by the buyer with Ebay). The buyer gets refunded by Ebay after 2-3 days, without the seller being asked for those funds by Ebay, because they provided the 'item not received' case with a proof of postage receipt. 

[akemp1]

The difference between buyer pays and seller pays is who is the customer who bought the postage. In theory if you did seller pays then you are the customer of postage so it's your responsibility to chase ebay however ebay probably don't have workflows to deal with sellers raising postage cases so yes it's a case of the buyer raising a SD case and saying what happened and then ebay either partially or fully refund the buyer from their money and then its' for ebay to agree any settlement with evri.

[jimthing]

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@akemp1 wrote:

The difference between buyer pays and seller pays is who is the customer who bought the postage. In theory if you did seller pays then you are the customer of postage so it's your responsibility to chase ebay however ebay probably don't have workflows to deal with sellers raising postage cases so yes it's a case of the buyer raising a SD case and saying what happened and then ebay either partially or fully refund the buyer from their money and then its' for ebay to agree any settlement with evri.

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Irrelevant: Seller is ALWAYS responsible. It's always up to the seller regardless of who paid the SD postage to prove delivery (or not, in this case). 

[akemp1]

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@jimthing wrote:

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Irrelevant: Seller is ALWAYS responsible. It's always up to the seller regardless of who paid the SD postage to prove delivery (or not, in this case). 

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That's how it used to be but with SD the buyer is often contracting directly with ebay for the delivery.

In which case the seller is only responsible for proving they dispatched the item.

So any loss or damage is between the buyer and ebay.

It's quite a change to get your head around.

[jimthing]

Again, that's irrelevant. As previously explained. 

[akemp1]

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@jimthing wrote:

Again, that's irrelevant. As previously explained. 

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Ok well I give up trying to help you understand then.

[jimthing]

Nothing to understand, as it's irrelevant. 🙄