21-02-2025 7:00 PM
Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.
I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo.
anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers?
Solved! Go to Solution.
22-03-2025 10:10 AM
22-03-2025 10:11 AM
22-03-2025 10:12 AM
22-03-2025 10:15 AM
22-03-2025 10:19 AM
22-03-2025 10:22 AM
I get what you're saying but the invoice system switched off just after we started seeing combined invoices with multiple BPF fees attached, the 75p ones.
It's a Buyer Protection Fee, not ITEM.
1 Buyer = 1 fee
Then there was all the conflicting CS bull*bleep* about it being looked at, a 90 day fix quote and then an eBay account came out and said there was no fix because it wasn't compatible with the new system and techs switched it off.
I firmly believe the latter is the real reason but probably because the way invoicing and BPF combine left them in very vulnerable legal grounds.
If their lawyers say no, that's game over, the techs can't override them.
So whether we shouldn't have to find workarounds is irrelevant if the old system is gone because of the new one.
For it to come back the new system has to go instead.
The workarounds simply offer people a chance to complete transactions. Not ideal but better than nothing.
22-03-2025 10:25 AM
It was easy.
Just list at a higher price with offers open.
They know their price.
Now you have to cover the offer bs too. They offer you and then you can counter with the correct offer, BPF on top of the price.
22-03-2025 10:32 AM
22-03-2025 10:34 AM - edited 22-03-2025 10:35 AM
I totally agree with what you're saying but i still say you shouldn't have to do "workarounds" as it's ebay who should come out and fix the issue once and for all as after all it's their problem and not ours.They must be laughing their heads off at all the arguments this is causing sellers and they just sit back a watch.
22-03-2025 10:34 AM
22-03-2025 10:35 AM
22-03-2025 10:36 AM
'So how do you make sure the right buyer gets what you've relisted?'
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In the past, they buyer and I have agreed a time when we will both be sitting in front of the computer at the same moment.
I put up the new listing with their name in the title.
The buyer just keeps 'refreshing' the page of my stuff, until the listing appears and they buy it instantly.
(it can take 10 mins of refreshing, but if the buyer wants the stuff sufficiently, they'll do it...!)
22-03-2025 10:37 AM
22-03-2025 10:37 AM
I'm not telling you what to do.
I'm just saying that option exists and for multiple reasons it is probably the best one for both parties.
At a minimum the buyer only gets one 75p fee and the seller doesn't have to refund postage from unrelated sales or direct from their account. Unless you are lucky enough to find buyers that are prepared to wait for eBay to pay you for that sale before you issue their refund.
What you do is your choice, I honestly don't care one way or the other.
I am just giving you information.
If you want to stop this you have to start arguing about the right things.
It's the BPF that has caused this issue, so look for ways to stop BPF. & yes, that does mean legal challenges via Trading Standards and possibly the Financial Ombudsman too.
22-03-2025 10:42 AM
22-03-2025 10:49 AM
This is a CP of an older post office mine.
I've said it loads of different ways on loads of different threads here and neither the eBay legal account or the mods here have asked/ordered me to stop which they can do if I'm wrong. It would be libel and that is covered in forum guidelines.
"The "how" is easy.
People are venting instead of complaining to the correct groups.
Trading Standards and The Financial Ombudsman.
By adding BPF into a mix that already includes the MBG they are almost certainly committing fraud.
The sales pitch for BPF and the MBG is that consumers don't have as many rights buying from private sellers as they do from businesses.
So eBay added in the free MBG to "balance" that.
That's still active on every listing I've checked and still advertised separately to BPF.
So consumers that buy from Private Sellers have a free protection system for every item they buy, contractually included by eBay for every sale.
So consumers have the rights provided by said contract.
Now they have the mandatory BPF too which essentially does exactly the same thing as the above MBG.
But this time they are charging.
& they've also made it the main condition of sale within a consumer to private seller transaction for any item that has BPF applied (there are exemptions, why I said it like that).
But if you cannot buy from a private seller without paying BPF then that isn't just a consumer to private seller transaction anymore.
That's consumer to business to get access to the private sellers items.
That probably gives consumers an entirely different set of rights. And ironically it's the BPF system that invokes them.
There's loads of different angles on this, but you need to complain to the right people."
22-03-2025 10:55 AM
I've already told you I've complained to the correct groups so let's see what comes out of it.
22-03-2025 11:05 AM
You aren't the only person reading these threads. It was meant for more than just you.
& complaining is good but you have to complain the right way for legal authorities to be able to move.
So you have to look at how the eBay systems interact with UK sovereign laws.
& yes, as eBay wish to trade with habitual UK residents they have to abide by our laws.
Trading Standards have a warning system for consumers. Things they should look out for. The last bullet point is being pressured into buying something you don't want.
Sound familiar?
22-03-2025 12:00 PM
22-03-2025 12:10 PM