Option to send invoices disappeared

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.

 

I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo. 

anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers? 

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Re: Option to send invoices disappeared

He won't reply non of them will, the invoices are not coming back it's been a month all you can do is ask the buyer to pay all the postage and refund the overpaid. I've had enough and taken my listings off. None of them will tell us the truth, just endless excuses and copy and paste answers

Message 441 of 992
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Re: Option to send invoices disappeared

I  stopped  listing  new items a couple of weeks ago.    I sell  vintage greetings card and postcards.   Most sell for £1/2.  A lot of my buyers will buy 6 + Lots at a time.  I don’t mind waiting for Lots  to go through over a number of days so I can combine the postage.   Better for the environment  and less hassle for me.     I do refund the postage now that I can but can’t do anything about the buyers protection.     My sales have dropped off by at least 90%.     I am not relisting anything at the moment.    EBay needs to sort this out.     I would prefer to go back to having to pay to sell.  
 I do not sell enough to become a business.    

Message 442 of 992
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Re: Option to send invoices disappeared

Having just the same problem , it’s ok if the postage refund is relatively small but I have one currently where there are 12 die cast models which would be £5 each postage so  the postage refund would be in the order of £50 ..no problem for me but how can I expect a buyer to shell out an extra £50 in the hope of getting it back ?

Totally inconsiderate from EBay who do not value their clients.

 

Message 443 of 992
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Re: Option to send invoices disappeared

I am in exactly the same situation. I sell model cars but otherwise the
state of play mirrors yours.
It would be nice to have this solved but I can't that happening any time
soon.
Message 444 of 992
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Re: Option to send invoices disappeared

It sad really I’m just going to bundle most stuff up and sell it off like that and then it’s Hasta la Vista eBay
Message 445 of 992
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Re: Option to send invoices disappeared

Well it’s been going on for nearly a month now and I think it is all tied
up my with their latest “buyer protection” rip off on UK sales , this is
illegal in bc Europe and a few other countries .
I am looking for an alternative site .
Jw
Message 446 of 992
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Re: Option to send invoices disappeared

I also don’t understand how they are getting away with this and their performance at customer support I also will be leaving after many years.

Sent from Outlook for iOS<>
Message 447 of 992
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Re: Option to send invoices disappeared

@brookysbooty 

The "how" is easy.

People are venting instead of complaining to the correct groups.

Trading Standards and The Financial Ombudsman.

By adding BPF into a mix that already includes the MBG they are almost certainly committing fraud.

 

The sales pitch for BPF and the MBG is that consumers don't have as many rights buying from private sellers as they do from businesses.

 

So eBay added in the free MBG to "balance" that.

That's still active on every listing I've checked and still advertised separately to BPF.

So consumers that buy from Private Sellers have a free protection system for every item they buy, contractually included by eBay for every sale. 

So consumers have the rights provided by said contract.

 

Now they have the mandatory BPF too which essentially does exactly the same thing as the above MBG.

But this time they are charging.

& they've also made it the main condition of sale within a consumer to private seller transaction for any item that has BPF applied (there are exemptions, why I said it like that).

But if you cannot buy from a private seller without paying BPF then that isn't just a consumer to private seller transaction anymore.

That's consumer to business to get access to the private sellers items.

That probably gives consumers an entirely different set of rights. And ironically it's the BPF system that invokes them.

 

There's loads of different angles on this, but you need to complain to the right people. 

 

Message 448 of 992
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Re: Option to send invoices disappeared

Agreed.  

on another note, I notice business accounts do not have the BTF added to listings.  Does anyone know - do business accounts retain the ability to send a combined (post reduced) invoice?

Message 449 of 992
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Re: Option to send invoices disappeared

My latest contact with Abhishek at eBay customer support this morning, I'll believe it when I see it ! Have only pasted final relevant info.....

Just to confirm, have you checked Awaiting payment section?
Abhishek

me: why would I ?

I have checked this for you and please know that a new feature has been introduced in eBay to send invoices, but it hasn't been implemented fully. It is working for some sellers and you can find it in the link below. You need to click on Combine purchases.
Abhishek

I recommend placing the link below in a new browser, so we do not lost contact.
Abhishek

https://www.ebay.co.uk/sh/ord/?filter=status:AWAITING_PAYMENT
Abhishek

It's at the right side of the page
Abhishek

Me: yes I see that, when will this have full coverage?

You may try to send invoice next time and check if it's working for you. It will have full coverage by the end of this month
Abhishek

I did paste the link and it is there ?? fingers crossed.
Message 450 of 992
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Re: Option to send invoices disappeared

I will probably have left eBay by then I don’t believe or have faith in this site anymore unfortunately.

Sent from Outlook for iOS<>
Message 451 of 992
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Re: Option to send invoices disappeared

Well it's not there for me.  Any chance you can share a screen shot?

Message 452 of 992
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Re: Option to send invoices disappeared

Click the link, it shows it
Message 453 of 992
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Re: Option to send invoices disappeared

Strangely when I click the link it takes me to MY Awaiting Payment screen showing my items and no Invoice feature!

Message 454 of 992
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Re: Option to send invoices disappeared

Did you try clicking on the Send Invoice button and if so, were you able to edit and potentially send an invoice?

 

This sounds like one of the buttons that has always been there, but when you click on it you get the "invoices are temporarily unavailable" message which also suggests you do a refund.

 

Screenshot 2025-03-01 224829.jpg

Message 455 of 992
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Re: Option to send invoices disappeared

On the seller hub, go to orders, awaiting payment.

Message 456 of 992
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Re: Option to send invoices disappeared

Re: Option to send invoices disappeared

How come this issue has not been fixed yet please 

Message 458 of 992
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Re: Option to send invoices disappeared

The link works for me. Took me to my Awaiting Payment section but I can't try the 'combine purchases' as I have nothing awaiting payment. I wonder if it's accessible on the app?

Message 459 of 992
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Re: Option to send invoices disappeared

Yes they do no change at all for Business Sellers

Message 460 of 992
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