Nothing significant on Ebay's explanation of BPF is specific to why a buyer has to pay BPF is specific to BPF they are all long standing generic operational business requirement with perhaps the exception of 24/7 helpline . But in the context of buyers who have to wait few days before they receive an item then what is the need for an instant 24/7 help desk when to do the job probably communication needs to be made with the buyer , courier etc who are safely tucked up in bed. As customer if there are issues than I want Ebay to make the correct decision and not a hasty decision that will create other issues .
It's one thing forcing SD onto long term sellers who are clearly more proficient at managing their own postage than Ebay , but blatantly lying to customers as to why they have to pay a PROTECTION fee is insult to everyone's intelligence that with proper leadership should not have been allowed to happen. It is monumentally bad.
Ebay and others believe they will get away with BPF as the charge is small and spread across buyers and so in reality are unlikely to take action , however it is potentially open to a class action ,if someone is prepared to champion it etc . Probably more likely if this ever hits the USA.
To me as a long term customer it is perhaps worse than SD as of my long term customer ethos is avoid doing business who tell bare faced lies, whenever possible . What Ebay is saying is dishonest and they need to wake up to it !
