NO LONGER SELLING DUE TO SIMPLE DELIVERY

[rugbyguy1960]

AS OF 15TH APRIL MY DAYS AS A PRIVATE EBAY SELLER WILL STOP AFTER 19 YEARS.

I AM FED UP OF THE GREED OF EBAY AND I HOPE OTHER EBAY SELLERS DECIDE TO NO LONGER LET THE EBAY CONTROL FREAKS HAVE THIS MUCH CONTROL OVER PRIVATE SELLERS.

[enduringclothingstudio]

I know a lot of people have had problems with deliveries from evri ,where we are we have been very lucky ,we live on a residential mobile home park ,and the owners have provided a large box for the evri /yodel /dpd drivers to use to put our parcels in down in the reception yard , because the couriers said they don't have time to deliver to each home  ,the site staff check the box too regularly and there are security cameras looking down on the box too ,so when we get notification our parcels have been delivered we just go down to the box to fetch them .Royal mail delivers to our door(s) not to the box ,so if they can do it we don't see why evri and yodel ,DPD can't do it ,but at least the box means we don't have parcels taken away again . 

[enduringclothingstudio]

Yes you are right ,Evri ,yodel ,dpd get paid per parcel so are rushed to get as many parcels out as they can to make their money .

[bojangled]

@kath3735_wxmjn 

Totally agree.

I have an amazing local Evri team, three of them, family run, they really are brilliant. But I am about to switch it off on another platform as a seller. I have 4 different parcels ‘out for delivery’ 22nd to 25th September. No movement, no help from the useless Chatbot. 
They’ve lost 2 in the last month, and couldn’t deliver another, despite the buyer and myself trying to use the help system to confirm details. 
Absolute pants.

[jonatjonatjonat]

You clearly have no understanding about  secure payment systems if you believe that Ebay have had to incur any extra cost in regards to implementing  BPF  as the current  E2E SECURE payment system has been place for  a good few years  now. 

you clearly have no understanding if you believe the payment system doesn’t require any day to day costs or maintenance. A payment system, despite not being a physical item, needs work.

Do you really think they implemented it several years ago then had to do NOTHING?

they need things Such as an IT team to prevent bot attacks. A front end development team to teat the UX. Hell I notice pay by bank on my desktop when I logged in the other day which I believe is new. This development doesn’t come free. Just because something isn’t a physical item, doesn’t mean it doesn’t need maintenance o make it work.

that was what my car analogy was about. By your logic a car could have been purchased five years ago, be driven every day and still be fine with zero maintenance costs five years later.

that is t he nonsense I refer to - because you seem to believe the payment system works without any help

of course the BPF has just replaced the FVF and yes that does mean ebay can technically say it’s free to sell, but they do have things to pay for. 

[1956glyn]

Funny you mention this.    My son and i were chatting about Evri last night.   One of his friends has recently given up a decent job as an assistant Manager with a  major supermarket.    He had applied to work as an Evri driver because of the flexibity over hours worked.     My son (who is megga smart) worked out all his expenses/income  based on the hours his friend wanted to work.    He would be making £30 a day !!   His friend was shocked as he has 2 small children and a wife to support!  

After hearing this news he applied to be a full time regular postie and thankfully was given the job.  My son was a bit mift as to why he had given up a decent full time job without having a stable job to go to 😞

[gjalp]

Things can also go wrong out of the blue (the withdraw issue comes to mind here). We’ve just had a technical issue with payments on our website. It randomly decided to take payments twice and its taken 3 days to sort out. We’ve fixed it ourselves but it’s meant we have had to work more and over a weekend but get no pay for it. Bigger businesses would have had to pay extra for such an urgent fix. 

[jonatjonatjonat]

I’m glad some people get it. I deal with customer checkout issues for a SME. Even for a team of that size you could make the arguement of having someone on it as a full time development job.

[blacksea213]

This is because Royal Mail / Post Office employees are salaried and have a
union agreed working day and also the Royal Mail / Post Office is also
governed by a legal charter. The parcel delivery firms are none of those.
Most couriers are self employed and paid so much per parcel not per
delivery. So 10 parcels to one location way more profitable than 10 parcels
to 10 locations. If you are paid 50p per parcel and your overheads are £100
per day that’s 200 parcels to break even. So how many parcels could you
deliver in a day ringing doorbells waiting for it to be answered, no one in
etc? The RM/PO loses millions every year but is kept going by the tax
payers as an essential service. The other companies have to make their own
profits. Does this answer your question?

[gjalp]

I do get it. What I don’t get is the silly name ebay has called it. I think it was named by a numpty who thought it was a cool name or something. BSF (buyer service fee) would have been better or at least eliminate some of the confusion. 

[gjalp]

Incidentally, one of my kids is a developer. He does ‘back end’ of apps and software. One of his current assignments is for a rail company. So many things can go wrong there. He was pulled off something else he was working on as fix was needed for an error. Most of the team has ended up on it as its pretty urgent.

[akemp1]

---

@jonatjonatjonat wrote:

That however is still misunderstood nonsense sorry.

---

Most people go about their everyday lives on the reasonably assumption that something means what it's likely to mean and they will already be familiar with the word 'protection' from insurance, mafia, etc.

If we had to check every new use of common words for the possibility they mean something very different then it's a problem and causes all these misunderstandings. Don't blame the people - blame ebay for getting this so wrong.

Ebay should just call it an Ebay Marketplace Fee then people wouldn't need to be confused/angry.

Then ebay should focus on delivering a good enough service that people are happy to pay it because they can see the value of buying and selling on ebay.

Trying to confuse sellers it's free when they are getting paid less than the full market value of the item is the wrong path and reeks of duplicity and being taken for an idiot.

Do people really want to buy protection, that's not protection, from a company that's shifty?

[lucy_farmer]

'What I don’t get is the silly name ebay has called it. I think it was named by a numpty...'

----------------------------------------------------------------------------------------------------------------

Spot on.

 I think it was named by a dumb marketing dept who wanted to make it sound as through the buyer was getting something new! sparkly! and special! that they weren't getting before.... so the buyer would feel less miffed about having to pay a fee at all.

Obviously everybody had been paying the 'keep the site running' fees since forever, but previously they were wrapped in the normal seller fees.

Which were invisible to buyers.

(And 'invisible to buyers' is good... a bit like 'free' postage. We all know that nothing is for free, but the idea soothes the stupid part of our brains that likes to imagine we've got something for nothing..!)

Now the fees were obvious, not invisible, ebay's marketing had to make them sound  as though they were all for the buyer's benefit. 

[theelench]

My father, who spent most of his adult life in retail, sometimes said that in retail you never break down the price the customer is paying.  Whether it's over-heads on the shop or your profit its all the same, the less the buyer knows, the better.

Any buyer with a brain knew that the seller and ebay made money from their payment but didn't care if the price was right.  Seeing the BPF, it's inevitable that some won't like paying it and will go where it isn't spelt-out, even if the price they pay is the same.  It's nothing but a dis-incentive to buyers.

[jonatjonatjonat]

Take a look at what Vinted call it if you need the answer to that....

[lucy_farmer]

'the less the buyer knows, the better.'

---------------------------------------------------------------------------------

Yep, invisible is good.....

Which is where ebay have made a mistake: shoving a previously invisible fee in front of a buyer's nose.

[jonatjonatjonat]

See Ticketmaster booking fee, which of course everyone hates.

[akemp1]

---

@lucy_farmer wrote:

Which is where ebay have made a mistake: shoving a previously invisible fee in front of a buyer's nose.

---

Ebay seem to have updated the item listing page + basket on both web + mobile to hide any mention of the fee (am certain it was mentioned there before near the price) and now the buyer only sees it if they pay careful attention on the checkout page.

While it's probably good that they are not drawing attention to the fee it is misleading because when looking at those pages it looks like the seller is themselves charging that full amount . A casual inattentive buyer could now easily buy something here without knowing they are paying the fee.

Ebay are trying to create an illusion where the seller thinks it's free and the buyer doesn't realise they are paying a fee. It's because they lack the confidence in justifying their charges for their service.

As a buyer I still think the tax has caused price inflation as it was added onto existing listings increasing their price and when listing new items sellers tend to check sold prices (which include the fee) to decide the price they should list at (before the fee is added ontop).

I'm finding that around 80% of my purchases are now from the clothing marketplace not here as the sellers there tend to offer better value (maybe because they are unable to easily check sold prices).

[lostin2922]

How do I get a refund for simple delivery if I had to cancel the order?

[jonatjonatjonat]

Was the buyer paying the postage, or you (ie did you have it set as free delivery)?

[ja142868]

Another stupid thing about the BPF is when things go wrong it's as clear as mud on the invoice.

I've just had a successful RM lost parcel claim,and because the fee is included very badly in the invoice. I've now been compensated for the gross value of the invoice,  item price + postage paid + BPF 

Question have I defrauded RM for claiming something I haven't?

Also for tax purposes , as the fee is included in the item price, it looks like I have received the gross amount,  all those little fees will add up over the year! 

So I have an inflated income because there is no clear way of separating the fees out totals