My problem is still combined postage. I sold 3 items, the buyer bought all individually, parcel labels are all under 2kg & combined weight is over 2kg.
Option 1 is to request the buyer cancel. I've done this twice, I can't continue to do it because of the hassle & the time it takes messaging, waiting for replies & putting new listings up
Option 2 which I used this time. One item was medium parcel, two small parcel. I managed to get two items in one box but as the label was under 2kg it was impossible to get all three in. I downloaded one label, boxed the two items & stuck the label on to make sure I didn't inadvertently put the wrong label on the wrong box. After doing both I had to input the tracking number from the medium box for the item whose label I didn't use. So the buyer will get a refund (hopefully) for one label but has still overpaid. How is this simple or fair on the buyer?
You have a conundrum, put all items which are under 1kg at 2kg so you can add items to one box but then if someone puts items in the basket before buying Ebay will charge medium postage by doubling the 2kg, or tell people to buy individually & hope you can reduce the postage by using fewer labels.
I've gone over the 1kg twice on the basis that Royal Mail doesn't charge extra for 2kg parcels, but it is making sales of more than one item to the same buyer frustrating & unnecessarily complicated.
