NEGATIVE FEEDBACK FOR BUYERS

[merv9104]

FOR SOME REASON BEST KNOWN TO THEMSELVES EBAY DO NOT ALLOW SELLERS TO LEAVE BUYERS NEGATIVE FEEDBACK YET BUYER CAN LEAVE FOR SELLER. I UNFORTUNATELY HAVE FROM TIME TO TIME HAD NON PAYERS AND OBVIOUSLY THEY DESERVE NEGATIVE FEEDBACK BUT CAN’T LEAVE UNLESS UNDER “POSITIVE “ HEADING WHICH IS SIMPLY MISLEADING. IF YOU SEE BUYER HAD 100% FEEDBACK YOU ARE VERY UNLIKELY TO READ THROUGH TO SEE IF ANY ARE NEGATIVE 🙈🙈🙈🙈 IF YOU REPORT NON PAYER TO EBAY THEY CAN SEE YOUR FEEDBACK IS 100% TRUTHFUL. THIS NEEDS TO CHANGE. DON’T FORGET NO SELLERS NO EBAY, YES OF COURSE THAT APPLIES TO BUYER. WE NEED TO BE WORKING ON LEVEL PLAYING FIELD

[maisiemoo1522_0]

so far for me it's been the uk based buyers, but definately right to say rouge buyers and sellers which is why it's wrong that as a seller we arn't allowed or able to give negative buyer feedback

[jckl1957]

Sorry.  I am not the 'spelling police' but ...

It is definitely (without an 'a') not rouge buyers: 'rouge' is the French word for 'red' - that is why @iew-signed-books referred to French buyers and sellers.

I believe you mean 'rogue'.

[plpmr]

As I said on your other thread -

"So even if the buyer leaves 1/999 for both Quality of Product / Level of Service, as long as you have sent the item on time, replied in good time, you still can get a good score for being a 'Good Account' "

So, even if the seller attempts to scam the buyer with rubbish and forces them to go through the hoops, they get off scot free as long as they have posted on time, answered messages badly but quickly, because that makes them a "good account".

Really?

https://community.ebay.co.uk/t5/Seller-Central/New-Feedback-Score-Idea/td-p/7550311

also you said -

“eBay dont do anything with reporting Non-Paying Buyers” and you cited, as proof, the false positives sellers leave non-payers announcing that they did not pay.

So, sellers breaking eBay rules and policies is 'proof'?

[insidethe93]

The only thing a seller can do if looking at a new buyer's profile is to see HOW MANY (positive) feedbacks they've had. And if there are any comments added later.

So it seems a seller can see if a buyer (or at least that particular account) is new or newish, which might (might!) indicate if the buyer is inexperienced.

If a buyer has a score in the hundreds, and if the feedback is very glowing, the seller can hope that their own transaction will go smoothly.

Sellers, is that correct? Or are there other reasons for Buyer Feedback I haven't thought of?

[jckl1957]

I look at two other less obvious things on feedback.  (Personal opinions follow: don't read if you are easily triggered by honest opinions.)

On the 'feedback received as a buyer' it will tell you how many bid retractions your bidder/buyer has.  Most bidders have 0.  If the bidder has a lot of bid retractions, for me that is a 'red flag' that screams 'unreliable'.

Even more telling is the 'feedback left for others'.  Lots of red dots left, especially if they complain about the time it took for an item to arrive, claim the item nevr arrived or are just generally 'moany' might lead me to cancel a bid.

[maisiemoo1522_0]

I've never noticed an option to see how many bid retractions have been made if any, but would definately be interested in finding it because like you it would be a red flag 

[maisiemoo1522_0]

Yep the first thing I do  after a winning bid is scroll through their feedback, although sellers can't put it under 'negative' they normally highlight it in the wording 

[tressygirl]

@maisiemoo1522_0  wrote:

I've never noticed an option to see how many bid retractions have been made if any, but would definately be interested in finding it because like you it would be a red flag .

To find this go to the member's feedback profile page,  and click on Received as Buyer.

Then on the right you will see Bid Retractions for the last 12 months,  and the number in brackets.

---

[maisiemoo1522_0]

I'm on it....thank you 

[tressygirl]

You're very welcome,  it's a useful piece of info to know.  

[jckl1957]

Just to say (again), although it may well be in this thread, sellers are NOT allowed to leave negative comments for buyers.  Only positive feedback does mean only positive comments.

Comments such as 'NONE PAYER NO COMMUNICATION' are not allowed.

If the buyer reports this, it will be removed and the seller, in this case, you @maisiemoo1522_0 ,may find themselves in hot water with Ebay as this is considered serious feedback abuse.

I do realise lots of people do this but it is not allowed.

Policy below:

What is the policy?

Any misuse of Feedback is not allowed. Feedback comments should be consistent with the rating given to describe the overall experience. Positive Feedback should accompany a positive transaction rating, and negative Feedback should accompany a negative transaction rating. For example:

• Sellers must not leave buyers a negative comment with a positive transaction rating

[maisiemoo1522_0]

definately agree, I've learnt not to take any notice of the 100% feedback, I scroll through and look at a couple of months worth because although it comes under positive some sellars will word it negatively and highlight so it stand out

[maisiemoo1522_0]

Yep I know this but tbh the few I have managed to leave negative comments haven't cared enough to report it so until such time if it happens again I'll continue then face the consequences. Yes I agreed to the terms but I don't agree with it being a one sided platform & I'm not really that fussed here anymore now.

[pillarboxred]

You should always leave a positive feedback comment when paid.  Say "Thank you!": no more is required at that stage. Then, if something goes wrong, you can leave a negative Follow Up to that.  That follow up doesn't affect the buyer's score or standing on eBay and is allowed as long as it is factual.

EBay deals with non payers behind the scenes. EBay knows what they are doing: costing eBay money with lost revenues, admin costs and whatnot but I think they try to retain buyers if possible. 

[papso22]

---

@pillarboxred wrote:

You should always leave a positive feedback comment when paid.  Say "Thank you!": no more is required at that stage. Then, if something goes wrong, you can leave a negative Follow Up to that.  That follow up doesn't affect the buyer's score or standing on eBay and is allowed as long as it is factual.

EBay deals with non payers behind the scenes. EBay knows what they are doing: costing eBay money with lost revenues, admin costs and whatnot but I think they try to retain buyers if possible. 

---

I don't know where you get the idea that 'negative' follow ups are allowed, they are not.  It's still feedback.

[dwbeautystore]

Ebay no longer follow 'the rules' themselves when it comes to so-called seller protection so why should the rest of us? They wrote the agreement they asked us to adhere to but ignore their responsibilites to protect sellers.

December has once again brought out all the thieves and scammers.

My most recent neg was from a woman claiming her packet arrived empty, then alongside this feedback she uploaded a photo of the 'missing' item with it's packet!!

I've had 2 separate people from ebay tell me they can clearly see the item in her photos and I should be able to get the neg removed but it's still there.

This has impacted my sales.

If eBay won't protect us against dishonest buyers we need to protect each other and at least be able to warn other sellers.

Perhaps one day people may realise, when there are no small businesses left, we will be stuck with the giants like Amazon and what do you think will happen to their prices then??

[ace-campers]

I said what? papso22

[ace-campers]

Sorry, It looked like you was refering to me with a comment.

I now see it was directed at someone else.

Have a nice day.

[iposters]

I also strongly think that is a Seller Posts the item on time with Valid Tracking they should be protected with Courier Issues. Weve had a few recently where we've shipped on time and it's arrived a few days late and were getting blamed 

[dwbeautystore]

Yeah, same here. I think I'm going to actually stop buying postage through ebay.

If they can't see when it was delivered they can only mark it late if the buyer says it was. I've had so many parcels now that ebay have marked late, especially over Christmas. I always post on time but ebay's tracking is always out, sometimes by several days when the buyer has already left feedback, but they won't amend it.

It's also causing me problems with buyers now - as soon as they see there's a tracking number they automatically assume it's Tracked48 etc and tell me the tracking is invalid!

I've had to correct so many people who have bought a cheap item and now think it's tracked every step of the way.

And they've been giving buyers false estimated delivery dates. I noticed this over December - I offer free 2nd class postage within 2 working days, which Royal Mail estimate takes 2-5 working days but ebay were giving delivery dates of 2 days after buying!