Let’s hear from eBay senior management

[crn303]

What an absolute ridiculous amount of nonsense, eBay have created on the saga of printed labels for despatching of sold parcels and packages.  Don’t get me started by mentioning Large Letters please.

Post Office outlets refusing to accept underweight labelled items and they have not been informed anything about what eBay has told us, that they have to take all labelled items.

If the Postal Office staff were to take these parcels etc  the outlet would be handed a fine at the end of each day as their balancing up would not be correct.

As mentioned before in these community postings, eBay leaves a lot to be desired when it comes to communication …

a) their staff at the customer service offices give you conflicting answers or state they will forward details to tech support.

b) no definitive information regarding despatching of Royal Mail Letter and Large Letter being excluded from Special Delivery.
Why can’t a 250g Large Letter be excluded from Special Delivery ?

c) eBay say they have an agreement in place with Royal Mail / Post Office.  It would appear they probably assume that but Post Office Counters beggar different.

The eBay fiasco experienced of BPF, SD etc by sellers and buyers over the past 9/12 months should never of been allowed to happened.  
What does senior eBay personnel have to say about this.

Any other large organisation would have a shake of mid-management by now

[moonlight-rhapsody]

 @ jonatjonatjonat

I was just browsing some other threads and noticed one of your other posts, posted on 5.4.25 (https://community.ebay.co.uk/t5/Seller-Central/What-about-sellers-who-don-t-read-the-boards-or-read/...)

"When there are huge changes like this then sellers should be made to tick an agreement when logging in at some point prior to the changes”

But this is only what I'm suggesting that Post Office management should have done on behalf of RM/ebay.  I'm very confused as to why you think ebay should do it but not the Post Office.  If you're still following this thread, please could you explain so that I can understand.  Thank you.

[ett1954]

"E Bay could not even explain their system correctly to their own sellers so the post office counter staff would have had no chance!" - Whilst I agree with the first half of your comment, the post office counter staff do not have to know the operation of SD for sellers; they only have to follow the instructions given by Royal Mail which I have seen and are quite simple.  If an underweight package is received with marketplace seller printed on the postage label then it should be accepted as eBay have an agreement with Royal Mail.

This is no different when the IOSS system for EU sales was introduced in July 2021 - chaos reigned at some P.O. branches as Royal Mail didn't explain the procedure effectively to their staff.  No doubt some blamed eBay for that also.

eBay can be rightly criticised for many things, and the way SD has been introduced and communication to sellers is certainly one of them, however the communication between Royal Mail and the Post Office, and or the effectiveness of PO branch managers and counter staff is not amongst them.