Introducing automated positive feedback... April 2025

[department28]

Introducing automated positive feedback

The great service you provide to your customers deserves to be recognised. This is why we are excited to introduce automated positive feedback. 

Starting late April, automated positive feedback will be added to your feedback profile 7 days after tracking confirms successful delivery, provided the following criteria are met:

• Tracking shows the item was delivered on time
• The buyer hasn’t left feedback yet
• The buyer hasn't reported an issue or opened a return on their order

There’s lots of benefits of automated feedback too, including the fact it contributes to your feedback score and improves your positive rating percentage. When you receive the feedback it’ll display the message on your page, “Order completed successfully - tracked and on time”, offering reassurance to prospective buyers that you offer great service. 

Something new to discuss...?! 😄

[deanem72]

This is copilots take on selling via ebay  🙂

Selling on eBay can be described as a synergistic journey of value creation within a global marketplace. It's all about leveraging a proactive omni-channel strategy to optimize visibility and ensure cross-functional engagement with a diverse buyer base. Sellers navigate a streamlined ecosystem to establish a customer-centric narrative, showcasing their products with best-in-class branding solutions and using data-driven analytics to refine pricing and conversion tactics.

The platform empowers users with end-to-end tools that foster agility in listing management and transaction oversight, while maintaining a results-oriented focus on scalable revenue growth. Collaboration between buyers and sellers embodies a win-win paradigm, ensuring mutual satisfaction and loyalty retention in the eBay marketplace.

[akemp1]

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@deanem72 wrote:

This is copilots take on selling via ebay  🙂

Selling on eBay can be described as a synergistic journey of value creation within a global marketplace. It's all about leveraging a proactive omni-channel strategy to optimize visibility and ensure cross-functional engagement with a diverse buyer base. Sellers navigate a streamlined ecosystem to establish a customer-centric narrative, showcasing their products with best-in-class branding solutions and using data-driven analytics to refine pricing and conversion tactics.

The platform empowers users with end-to-end tools that foster agility in listing management and transaction oversight, while maintaining a results-oriented focus on scalable revenue growth. Collaboration between buyers and sellers embodies a win-win paradigm, ensuring mutual satisfaction and loyalty retention in the eBay marketplace.

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That's a long way of saying ebay sellers are basically 'order-takers'.

I like the buyer orders, but less so the orders from ebay.

[clayfaceiii]

Very helpful in light of all the sales I'm not making 🤣

[lucy_farmer]

Wow!

I'm in awe of the best pile of business bullsh** jargon speak I've ever read..... 👏👏

Sad to think there are plenty of business twa*s who use this sort of cow flop seriously....

[xenavsbuffy1]

That seems a bit on the cheap side, after actively encouraging buyers to leave negative/neutral feedback they could introduce a scheme that for the first 5 negative feedback the seller pays £4.95 rising to £29.95 to get it reduce to Neutral or £49.95 to get it removed altogether....after which it will go to £99.95 and will reset each month.....and of course Sellers can still have the right to report the Buyer (rolling eyes) if they disagree for £1.50 

Coming Changes

May 1st - £2.50 each time you log in 

June 1st - £2.95 to activate "Search" with additional £1.95 for each item searched for 

Ebay receive 50% of any items sold as well as the Buyers Protection Fee as well as a Sellers Fee and 25% of a final total

[akemp1]

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@xenavsbuffy1 wrote:

June 1st - £2.95 to activate "Search" with additional £1.95 for each item searched for 

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How much for a search that delivers a result containing at least one unsponsored listing? 

Ebay can just keep building up these charges until there is nobody left to pay them.

[waybackwhen88]

Is this just for business sellers accounts or does this apply to private accounts ?

[papso22]

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@direct.gifts wrote:

If you read the policy you can see buyers can leave negative feedback or positive feedback after the automated feedback is posted. This feedback will overwrite the automated feedback.

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Read the policy?  Now that suggestion is far too sensible for most of the ranters on here who post having either just read a headline, or read what they wanted to see.

[papso22]

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@waybackwhen88 wrote:

Is this just for business sellers accounts or does this apply to private accounts ?

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The detail simply refers to 'sellers' so it looks like there is no distinction between business seller accounts and private ones.

https://www.ebay.co.uk/sellercentre/news/2025-april/feedback-update

[davtrad216]

I really like this new feature, i have over 20k sales but only 5k feedback left from customers, i can already see my feedback number climbing fast daily.  Great new feature, thanks ebay

[aj_swift]

Dear eBay, 

Will you also be boasting about the fact you no longer protect us from bad feedback when a buyer returns the item smashed to bits and filthy? It's bad enough we are forced to issue a partial refund but letting them leave us bad feedback just takes the mick.

[kyanyama]

Why?

If a buyer doesn't leave feedback (that's their choice!!!).  But why is eBay leaving feedback for the buyer when I don't want to leave it as a seller?

It's my a/c, my sale, my reputation and my choice whether to leave feedback for the buyer.  I am not impressed that this site is over-riding my choice.

Is there an option to Opt Out?

As a buyer I usually leave feedback for a seller - usually.  But if I am not 100% happy I may not want to leave feedback - and that's my choice!  Not eBay's!

[camaj]

I haven't had any automatic feeback yet. I'm a private seller if that matters

[akemp1]

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@camaj wrote:

I haven't had any automatic feeback yet. I'm a private seller if that matters

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I'm a private seller and noticed you have to select "Show automated feedback" on your feedback page to see it. I'm guessing it otherwise just contributes to the overall quantity and percentage.

[the_book_seekers]

I wasted fifteen minutes trying to figure out who was leaving me feedback before I noticed the 'Show automated feedback' tick box. What's annoying is it doesn't stay ticked and has to be redone every time I look at my feedback.

I'm also worried by the possibility that automated feedback will niggle some buyers into leaving negatives or neutrals. 

[myretrostore-uk]

The only issue with this is what happens if you sell low cost items and don't use tracking.  I'm guessing automatic feedback will not be applied?

[department28]

'What's annoying is it doesn't stay ticked and has to be redone every time I look at my feedback.'

Same with the Sort by: 'most relevant'. If you switch to 'most recent', then click to another tab, it defaults back to 'most relevant'... 😖

I wish eBay had not introduced the 'most relevant' option. It is just one more bit of unnecessary  interference...

[kath3735_wxmjn]

it would be nice to think you are joking but with e bay you never know....   I personally do not want fake feedback either as a seller or buyer!

[kath3735_wxmjn]

so what?  It is still fake feedback whether it can be overridden or not.  What is the point of it?   Only given if item delivered in the made up times of e bay not in the real world of the couriers.  How many of us have had est del times the day after or you are supposed to have posted it or even during that time?  I have had a two day postage time and yet according to e bay on occasion the item should have been est to be delivered even before my two days were up!

[kath3735_wxmjn]

except that, like myself, i would then ignore the automated feedback and just look for what real people actually say (i do that already and ignore the % because it is a load of BS.)