Introducing automated positive feedback
The great service you provide to your customers deserves to be recognised. This is why we are excited to introduce automated positive feedback.
Starting late April, automated positive feedback will be added to your feedback profile 7 days after tracking confirms successful delivery, provided the following criteria are met:
- Tracking shows the item was delivered on time
- The buyer hasn’t left feedback yet
- The buyer hasn't reported an issue or opened a return on their order
There’s lots of benefits of automated feedback too, including the fact it contributes to your feedback score and improves your positive rating percentage. When you receive the feedback it’ll display the message on your page, “Order completed successfully - tracked and on time”, offering reassurance to prospective buyers that you offer great service.
Something new to discuss...?! 😄
