14-04-2025 2:29 PM
As most of us here now know that Unfortunately from tomorrow (Ebay Simple Delivery System) shall be completely Mandatory to all Private Sellers, but there is one particular area which I have noticed is not really getting the intention it needs, as UK Ebay Private Sellers also sell a great deal of items to foreign buyers in Europe and The Rest Of The World - so surely there must be a lot of questions and concerns about that ?
Previously for myself (and many others) it was very very simple for us to just receive payment from a buyer on Ebay - 'for example' A Japan customer, and then simply go to the Post Office and manually write out on a 'CN22 Form' my address, and write out the type of item inside the parcel, and the quantity and the value for Customs, and sign and date it, etc.. and then the staff at the Post Office weighs it and measures it and then enters what they need to enter on their computer, and then all I have to do is pay them the money, and that's it. Oh, and I also had to manually type in the tracking reference number on Ebay when I got home. Generally I used Royal Mail International Tracked, or, Royal Mail International Tracked & Signed For
These are the Royal Mail links to both -
https://www.royalmail.com/sending/international/international-tracked
https://www.royalmail.com/sending/international/international-tracked-signed
Also there is Evri
https://www.evri.com/faqs/sending-a-parcel/international-deliveries
https://international.evri.com/
So, does this also worry/concern people in regards to how that can all be managed by Mandatory Simple Delivery - whether using Royal Mail or Evri service, as I also see this become yet another can of worms which Ebay has unleashed upon us Private Sellers, and I can only imagine that as Post Offices already in The UK are 'Refusing' Ebay Parcels as reported in The Sun Newspaper :- https://www.thesun.co.uk/money/34280293/ebay-seller-fury-post-office-package-chaos/
Then it could be even WORSE when sending parcels abroad..
14-04-2025 2:36 PM
No, i don't see a problem.
14-04-2025 2:44 PM
No i not worried
14-04-2025 7:48 PM
Wow! That Sun article certainly falls into the 'reputational harm' bracket.
As a business seller, I was heartened to see the comment at the end of the article that purchases from business sellers were unaffected by the chaos. However, on the search screen, it doesn't display whether the seller is business or private - so I guess we'll all be tarred with the same brush.
14-04-2025 8:14 PM
On the community chat last week or the week before it was stated that international sales are not covered by simple delivery and you can send as normal.
15-04-2025 8:54 AM
@the-nutwood-collection wrote:Wow! That Sun article certainly falls into the 'reputational harm' bracket.
It's a indisputable reality that a certain amount of Post Offices within the UK are 'Refusing' to accept parcels from sellers on Ebay which are being sent via the Simple Delivery service, as the system uses AI (Artificial Intelligence) to guestimate the parcels weight, which of-course cannot ever compete with the Post Office Scales, as those Scales get it right a 100% of the time and are dead-accurate. So, when AI gets it wrong, then (I can only assume by whats been said), that The Post Offices's are left to pick up the tab if the cost amount falls short. Maybe the Royal Mail itself is putting pressure on Post Offices, as AI (guesswork) is losing them too much money. Also, another important factor, is, that Mandatory Simple Delivery will cost the Post Offices are fortune, as many sellers shall not even use the Post Offices, and many shall divert to Evri. So causing trouble for Ebay sellers could be part of their protest, as why should they lose even more money when AI screws up.
I have also seen Many complain about this in this Ebay Community, and also on Reddit and on Facebook (just for openers). But, this is a mess which Ebay-UK created, so it's their job to clear it up. Not the Sellers job. Not the Post Office's job. Not the Royal Mail's job.
As the famous saying goes. If it's not Broken, then why Fix it ??
@the-nutwood-collection wrote:As a business seller, I was heartened to see the comment at the end of the article that purchases from business sellers were unaffected by the chaos.
Yes, UK Business Sellers are very lucky so far. I guess 'Money Talks' 😉
@the-nutwood-collection wrote:However, on the search screen, it doesn't display whether the seller is business or private - so I guess we'll all be tarred with the same brush.
Yeah that would be good if they could label it when going through the search-results. Although, since Ebay started 'Punishing' Buyers by Forcing them to pay an additional 4% + 75p Buyer Protection Fee (as they chose to call it) - then Most items by Private Sellers are very Odd amounts, of Pounds and Pence, rather than round numbers generally ending in a Zero (in the most part). So, a Business seller puts an item out for £125 - and that is what the buyer shall pay. But if I put an item for sale for £125, then if I advertised either the Same or Another item for that price, then it would be displayed at £125 + £0.75p x 4% = £130.78. So it's not too difficult to work out who are the Business sellers and the Private sellers on the search results list.
15-04-2025 9:11 AM
@wellingnorth wrote:On the community chat last week or the week before it was stated that international sales are not covered by simple delivery and you can send as normal.
The message myself (and no-doubt) ALL Private sellers received in our message inbox was as follows :-
_________________________________________
Hi *******,
We’re continuing our mission to provide you with a great selling experience on eBay, which is why we made it free to sell. Now, we’re improving delivery so it’s faster, easier, and more secure for you to send your items.
Starting from 15 April, Simple Delivery will be the only delivery method available for private sellers when listing most items. There’ll be a few exceptions, such as low-priced, bulky items, and local pick-up, which aren’t eligible for Simple Delivery.
_________________________________________
I can Assure you, that there was 'Nothing' mentioned anywhere within that E-mail which stated that posting items abroad is exempt from Simple Delivery. If that was the case, then surely Ebay would have made that VERY clear in that E-mail. I am not saying you are lying by the way, I am just stating how Ebay advertised this to us all.
Definition of the term-word 'Transparent' = open and honest, without secrets: We are committed to being totally transparent about our changes. Well, there was certainly a lack of Transparency if what you read on Community Chat is true.
My appraisal was, that regardless of whether it's a Domestic sale, or a International sale, then Ebay's Mandatory Simple Delivery service applies. As those Four Links I posted in my OP show. Both the Royal Mail and Evri are Very capable at posting parcels all over the world.
15-04-2025 9:19 AM
I'm just reporting what was said on the community chat, but It's message #40 here:
Parcel2go's update also states that international items will be unaffected:
https://www.parcel2go.com/shipping-advice/ebay-simple-delivery
15-04-2025 9:29 AM - edited 15-04-2025 9:33 AM
@wellingnorth wrote:I'm just reporting what was said on the community chat, but It's message #40 here:
Parcel2go's update also states that international items will be unaffected:
https://www.parcel2go.com/shipping-advice/ebay-simple-delivery
Thankyou for the links 🙂 I shall look over them shortly.
It would have been much Easier and certainly more Informative if Ebay could have been much more Transparent in their e-mail they sent us, as like I pointed out. Nothing whatsoever in their e-mail mentioned that UK Private Sellers from the 15th April 2025 posting items abroad is Exempt from Mandatory Simple Delivery.
15-04-2025 10:17 PM
I am extremely concerned about eBay's decisions lately. Things are becoming 5 times as difficult to the point where I'll just stick with selling old stuff on social media soon. All of my postage stamps will be unusable for eBay also. I also won't be able to include private insurance in my postage and packaging costs (eBay does not provide full insurance on many items)
I have 1 item which eBay is quoting £600 for global shipping (I'm not kidding!!), I could send the item myself for £35 fully insured. eBay is getting extremely greedy. I hope eBay doesn't force me to use their own international postage
15-04-2025 10:48 PM
There is a simple way to opt out of both Buyer Protection Fee & Simple Delivery by having an ordinary business account. No monthly subscription but you will pay 30p to list plus FVFs. Might be worth a look.
By the way this is not a dig suggesting you are a business on a private account merely a thought on how you could avoid what you see as a problem.
15-04-2025 11:05 PM
Appreciate the suggestion but then one would be trading one problem with another problem - 10% or more FVF on top of p&p, forced to accept returns when a buyer changes their mind, then having to find the money to do a refund, wouldn't even be worth selling. Then also having to register for VAT if you reach a certain threshold - good luck saying to HMRC that you're not a business when you have a *business* selling account. Things like this may be absorbed by a business as they will have a higher turnover of products and buying things low and selling high and quite likely only using eBay as a supplemental selling platform
16-04-2025 12:43 AM
@aphystykqa wrote:
So, when AI gets it wrong, then (I can only assume by whats been said), that The Post Offices's are left to pick up the tab if the cost amount falls short. Maybe the Royal Mail itself is putting pressure on Post Offices, as AI (guesswork) is losing them too much money. Also, another important factor, is, that Mandatory Simple Delivery will cost the Post Offices are fortune, as many sellers shall not even use the Post Offices, and many shall divert to Evri. So causing trouble for Ebay sellers could be part of their protest, as why should they lose even more money when AI screws up.
I'm sure eBay pays Royal Mail the difference through their business account arrangement. It would be eBay that pays. Royal Mail / Post Office would be at no financial risk at any time in this. The weight / cost on the label won't be the actual upper limit weight or real cost to anyone, it's probably just placeholder information to fit existing Royal Mail product range. Not sure if Post Offices are still rejecting parcels, but if so, that's probably a miscommunication between Royal Mail and the Post Offices - if they were to just scan it in I'm sure it should be fine.
@aphystykqa wrote:
As the famous saying goes. If it's not Broken, then why Fix it ??
I think eBay were losing market share to companies that do exactly this model, like Vinted.
@aphystykqa wrote:
Yes, UK Business Sellers are very lucky so far. I guess 'Money Talks' 😉
You're unhappy with zero seller fees and a free postage label, and would prefer to pay listing & final value fees, and pay for postage, out of the cost of sales?
@aphystykqa wrote:
Although, since Ebay started 'Punishing' Buyers by Forcing them to pay an additional 4% + 75p Buyer Protection Fee (as they chose to call it)
Between the buyer and seller, someone was always paying some fees - eBay is a business - AFAIK it's just moved it from one entity to the other. So if before the buyer was paying £10 and seller used £4 to cover fees and postage, it's now the buyer paying £10 of which £4 is fees and postage paid by the buyer, the seller receives £6 and gets a free label, the seller pays no fees.
So on an individual order it's pretty much the same for buyer and seller; but overall I'm guessing as it's free to sell it encourages more individual sellers to list items they might not have risked listing before (ie to avoid the listing fee).
@aphystykqa wrote:
then Most items by Private Sellers are very Odd amounts, of Pounds and Pence, rather than round numbers generally ending in a Zero
Yeh, this is a little bit annoying - I think there was a preview of final price for buyers in the create listing page, but it's quite fiddly to get the buyer to see a rounded price.
16-04-2025 5:09 PM
@underpinned wrote:@aphystykqa wrote:
So, when AI gets it wrong, then (I can only assume by whats been said), that The Post Offices's are left to pick up the tab if the cost amount falls short. Maybe the Royal Mail itself is putting pressure on Post Offices, as AI (guesswork) is losing them too much money. Also, another important factor, is, that Mandatory Simple Delivery will cost the Post Offices a fortune, as many sellers shall not even use the Post Offices, and many shall divert to Evri. So causing trouble for Ebay sellers could be part of their protest, as why should they lose even more money when AI screws up.I'm sure eBay pays Royal Mail the difference through their business account arrangement. It would be eBay that pays. Royal Mail / Post Office would be at no financial risk at any time in this. The weight / cost on the label won't be the actual upper limit weight or real cost to anyone, it's probably just placeholder information to fit existing Royal Mail product range. Not sure if Post Offices are still rejecting parcels, but if so, that's probably a miscommunication between Royal Mail and the Post Offices - if they were to just scan it in I'm sure it should be fine.
The Point which mainly concerns me, is that at the Post Office counter service, I know that there is Scales provided to weigh the parcel 'Exactly' - so there is 100% guarantee that the parcel shall be weighed correctly. AI is not able to do this. So Ebay UK is replacing a system that worked correctly 100% of the time, with a system that perhaps works 92% of the time. So, as Post Offices are indeed turning down parcels sent by this Mandatory System of Simple Delivery (controlled by AI) - then it's in no way an improvement. I believe that Ebay UK should demand 100% efficiency. I have NEVER had a Post Office staff member ever refuse to take a parcel.
As for everything else you mentioned in that paragraph you wrote. Well, yes many things are possible. I just thought it was worth a mention. I think all of this decision came from Ebay taking a Huge Gamble when ditching sellers fees for Private sellers, and they lost that gamble, so have had to find 'Additional' ways to recoup money they lost by making that decision. I must admit, I Never would have ditched sellers fees from any seller. Ebay is not a charity case. Making profit should come first-and-foremost above all else !!
@underpinned wrote:@aphystykqa wrote:
As the famous saying goes. If it's not Broken, then why Fix it ??I think eBay were losing market share to companies that do exactly this model, like Vinted.
Yes, Vinted was what first prompted (or should I say) Triggered Ebay into firstly offering Private sellers FREE selling fees on selling clothes, and then took the almighty Gamble of offering Zero Selling fees on everything except Vehicles, Cars, Motorcycles. But, did that Gamble work ?? - Well, I would say NO, it did not work to plan - which is why there has been these sudden 'Changes' - such as Buyer Protection Fees, and Mandatory Simple Delivery. Also, other changes as well, to encourage sellers to keep their money in Ebay, rather than withdrawing it, and of course, holding on to our money until the buyer has received the item. No doubt they'll be More changes to try recoup what Ebay lost by making that initial Gamble.
@underpinned wrote:@aphystykqa wrote:
Yes, UK Business Sellers are very lucky so far. I guess 'Money Talks' 😉You're unhappy with zero seller fees and a free postage label, and would prefer to pay listing & final value fees, and pay for postage, out of the cost of sales?
Of course I am happy with ZERO sellers fees. Who wouldn't be ?? Lol. However, in the way I sell my items, I have a policy whereby I start with the Minimum Starting Price/Buy it now Price I am willing to take, and then add the P&P + Ebay Seller Fees to that price to the buyers - and offer Free Postage (meaning) P&P included in price. So, (for example) a £100 record jumps up to £122 (approx) with all fees included. That is is only to UK buyers, as with International Sales, I have to add Extra premium for P&P. So, when Ebay offered this Zero Selling Fees offer, then I simply deducted the Fees from my starting prices. So I myself never gained any extra profit. Only the buyers who bought from me benefited, as the Price got reduced.
To be honest, why would I ever need to buy a label or even get a Free label, when all I need do is to use my hand and a felt tip pen and write the buyers address on the front of the parcel, and then go to my post office. It's Ebay who has Forced this on all us UK Sellers. So we have to go learn a whole brand new system, which I find very unattractive (to say the least) !!
@underpinned wrote:@aphystykqa wrote:
Although, since Ebay started 'Punishing' Buyers by Forcing them to pay an additional 4% + 75p Buyer Protection Fee (as they chose to call it)Between the buyer and seller, someone was always paying some fees - eBay is a business - AFAIK it's just moved it from one entity to the other. So if before the buyer was paying £10 and seller used £4 to cover fees and postage, it's now the buyer paying £10 of which £4 is fees and postage paid by the buyer, the seller receives £6 and gets a free label, the seller pays no fees.
So on an individual order it's pretty much the same for buyer and seller; but overall I'm guessing as it's free to sell it encourages more individual sellers to list items they might not have risked listing before (ie to avoid the listing fee).
Initially when Ebay first launched it's ZERO Sellers fees Policies (beyond) Clothes. It did NOT release any Buyer Protection Policy costing 4%. So. Why the delay ? - Well, it's exactly like I said. Ebay took this almighty Gamble, and it simply did not pay off. So swiftly, they had to bring forth a series of dramatic changes. Let's face it. They could hardly come forward and say to us all, 'Ooops, we got it wrong, so let's just reverse the decision' Haha. That would have been far too embarrassing for them to do, so instead they followed the path in which they did - which (sadly) has now led to Mandatory Simple Delivery for all it's UK Private Sellers (which I'd expect) shall be rolled out in the not-so-distant-future to Other countries and even Business Sellers in time. We are merely the Guinea Pigs lol. Try it first upon the UK Private Sellers, and see how it goes.
@underpinned wrote:@aphystykqa wrote:
then Most items by Private Sellers are very Odd amounts, of Pounds and Pence, rather than round numbers generally ending in a ZeroYeh, this is a little bit annoying - I think there was a preview of final price for buyers in the create listing page, but it's quite fiddly to get the buyer to see a rounded price.
Yes, mildly annoying but I can live with it. But like I said to the other person in this thread. It does make it easier when looking through the Ebay listings of who are the Business Sellers and who are the Private Sellers, without even clicking on the items link, as it's less likely to see our items ending in a 00p or 50p, as 4% + 75p is more likely to end up with some odd-looking number of pounds and odd-pence. But, in the scheme of things, it really is of a low priority to me.