Incorrect Feedback

[wato104]

Hi 

I have recently sold a console. All is great and payment received, no issues. However, I now have positive feedback but the purchaser made a complaint about cosmetic damage and said I don’t respond to complaints. The ebayer never once messaged me and/or responded even to my messages to keep them updated on the sale. 

whilst it’s a positive feedback it’s also negative. How do I go about removing this as id rather not have the comment/feedback at all. 

thank you. 

PS if the person in question  had messaged me I’d have sorted the issue

[**peaseblossom**]

Postive f/b cannot be removed but you can put a reply on it from your f/b page, on the right of the comment.

[*vyolla*]

Personally, I'd leave it well alone. Whole can of potential worms there. 

Adding a feedback comment just highlights it, and if your buyer takes umbrage they're still within eBay's returns period, so may decide to return the console at your expense.

[lucy_farmer]

'Personally, I'd leave it well alone...'

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Yes, I think so too.

And to add, many people don't read the comments on positive feedback. The green dot is all a lot of people want to see!