Incorrect Feedback

[wato104]

Hi 

I have recently sold a console. All is great and payment received, no issues. However, I now have positive feedback but the purchaser made a complaint about cosmetic damage and said I don’t respond to complaints. The ebayer never once messaged me and/or responded even to my messages to keep them updated on the sale. 

whilst it’s a positive feedback it’s also negative. How do I go about removing this as id rather not have the comment/feedback at all. 

thank you. 

PS if the person in question  had messaged me I’d have sorted the issue

[**peaseblossom**]

Postive f/b cannot be removed but you can put a reply on it from your f/b page, on the right of the comment.

[*vyolla*]

Personally, I'd leave it well alone. Whole can of potential worms there. 

Adding a feedback comment just highlights it, and if your buyer takes umbrage they're still within eBay's returns period, so may decide to return the console at your expense.

[lucy_farmer]

'Personally, I'd leave it well alone...'

-------------------------------------------------------------------------------------------------

Yes, I think so too.

And to add, many people don't read the comments on positive feedback. The green dot is all a lot of people want to see!

[marco@ebay]

Hi wato104, thanks for your post.

If the feedback is still there, and you believe it is incorrect/a mistake and want it removed, please let me know the item number just to confirm, and I could send it for review for you. 👍

Thank you,

Marco

[jma2815]

A few weeks ago I got a very unfair and scathing feedback left on a green dot removed just by using livechat and explaining to the agent in clear language what the problem was.

They first said just go to the area where you can request feedback removal but that only works for negative and neutral (red and grey dots) so I persevered and pointed that out, clarifying that this is a BAD feedback on a GREEN dot and that I was concerned about it affecting future sales. 

The agent said, yes, I see now…it was sent for review straight away and the text was removed within the hour, leaving the green dot. It could be worth a try? 

[wato104]

Hi Marco

many thanks for this and everyone less who replied. I would like the comment removed as I know for a fact that the item in question was mint before I sent it.

I also find it odd that, even though I messaged the seller to keep them updated with delivery etc, they never once tried to get in touch, even though they stated this in their feedback.  

If you could remove the comment that would be great as I try toThe item number is 22-12981-68104. 

lastly, it was mentioned that the recipient could return their purchase but this ends this Sunday so fingers crossed, the person who mentioned this isn’t correct. 

thanks all and Marco. 

kind regards 

wato104

[marco@ebay]

Hi wato104, thanks for your reply and confirming the info requested.

Please note that we are unable to remove feedback ourselves over here, what we can do is send it for review to see if it qualifies for removal. Just clarifying this to set the right expectation.

I've just sent this for review, if the feedback qualifies for removal, it'd be removed between 24-72 hours.

Thank you,

Marco

[wato104]

Thanks very much Marco
Sent from my iPhone

[marco@ebay]

Hi wato104, thanks for your patience on this.

Since you wouldn't get a notification for the action taken on your feedback, I wanted to let you know that the feedback will remain as it doesn't qualify for removal.

I understand you're not entirely happy with the feedback, but the score obviously won't impact your account as it is positive, and the comment is from the member just stating their experience, and based on the comment, it probably wasn't a mistake. As in they probably did intend to leave positive feedback, but wanted to highlight a few bits in the comments.

Thank you,

Marco