Someone has bought several items and wants combined postage. Can't send payment details because ebay changed the postage method!!!!!!!!!!!!!!!!!!!!!!!!!!! Another has bought several...some with my normal Royal Mail postage and the others were changed by ebay to the simple postage. They want combined postage. What do I do? This whole system is absolutely rubbish. I note on another post, someone sold several items and had the same problem and the buyer promptly cancelled the order for all the items. I am sick to death of this pathetic new system. Someone please help me. Stress levels through the roof.
There is a problem with combining at the moment. You could ask the buyer to pay in full and then issue a partial refund. That will complicate the tracking so you'd need to contact ebay to get it correct on all the items. You can use callback on here: https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
An alternative would be to cancel the transactions (a refund would be issued) and relist with items on one listing and a single postage cost for the buyer to buy and pay again.
There is a problem with combining at the moment!!!!!!! WHY THE HELL HAVE EBAY FORCED THIS ON SELLERS IF IT ISN'T WORKING PROPERLY? And forced it on sellers 2 weeks before they said it would be implemented!!!!!!! How stupid and ridiculous. And as for cancelling the orders and relisting. NO. I spent a good while doing the photos, listing etc, sat here for a week watching bids build up and then due to ebay's incompetence, an idea is to cancel the orders and start again? What a load of rubbish.
Combined Postage I would suspect as gone for good or at least for the forseeable future (its been down for most for a few months now) until the dust settles on all these chaotic changes....like others have said you could try cancelling and do a BIN for all and have the buyer pay for that cancel the others, that was what a few suggested a few changes ago and before SD
Hello Eastern-lights, thank you for the link. I tried it but when it comes to 'send invoice', it won't allow me to send an invoice. What a sham. It's almost as ridiculous as leaving feedback for a buyer and having to click on positive when you can't click on anything but positive!
Hello Eastern-lights, thank you for the link. I tried it but when it comes to 'send invoice', it won't allow me to send an invoice. What a sham. It's almost as ridiculous as leaving feedback for a buyer and having to click on positive when you can't click on anything but positive!
What I am doing in this situation is to ask the buyer to pay the FULL price, and then tell them that I will process a refund of any amount over the agreed price (this also works for buyers making offers). If the buyer is hesitant, then I ask them to check my Feedback. This has worked in every instance so far, with no problems that I am aware of.
An update on this damned problem. Buyer who bought 4 items. UK delivery. They have received and invoice for the 3 that were the old system and 1 that was the new system, They've paid. The postage however is showing as £15.68 which is ludicrous. So, ebay will now deduct 15.68 from the money I'm paid for the transaction. Is that correct? The buyer is messaging me saying that the postage will not cost 15.68 and wants the excess postage costs refunded. This will leave me out seriously out of pocket. Correct? The buyer who bought 2 items is abroad. They have received an invoice for 1 item with postage cost of £36 when postage quoted on my listing was £25. They have not received an invoice for the 2nd item. I AM UP TO HERE WITH THIS. 'Simple posting'? NO. IT IS NOT. EBAY, THIS IS UNACCEPTABLE.
Right, so the buyer pays the full price. Let's do it in simple terms. Your buyer buys 2 items at £10 each. Your postage is £4 for each item. So, ebay send the invoice to the buyer for £28. Ebay then deduct £8 from your transaction payment for the postage, so you get £20. You then refund the buyer £4 because you've sent the 2 items together. You are out of pocket surely.
And yet it's still there. You couldn't make this up. Just like having to click 'positive' when you leave a buyer feedback even though there is no alternative, eg neut or neg.
You can't send a refund for postage if using simple delivery because Ebay have the money and provide the postage labels. You get your £20.00 and that's it.
So then you have buyers creating merry Hell at being grossly overcharged for postage and then take it out on the seller and leave negs and create hassle for the seller for being ripped off. This is getting beyond belief.
