Funds on hold item sent How long before I get paid?

Hi again all,

 

I've been selling on eBay for around 4 months now. I've sold a decent amount of items, have great feedback and dispatch items same day.

 

I posted on here last week after my funds got placed on hold. 

 

It's happened again but this time as the item was only £10, I sent it.

 

This is the wording eBay have given me on when I may receive my funds. It's pretty vague.

  "Funds will be available after we can confirm delivery
Although the buyer has paid, the funds will be on hold until 1 day after we can confirm delivery. Keep in mind it may take longer to get paid if the buyer reports a problem or we detect an issue with the transaction. Learn more about payment holds. "


How I read this is as follows, eBay will hold my money for longer, should they wish, or if it takes them longer to confirm delivery, which is what bugs me. So basically even if the postman does his job and marks as delivered and it all updates. Ebay may still hold my money beyond this point? 

How long really before I see the funds?

 

I'm not interested in generic response / links to small print from those of you lucky enough to have older accounts that weren't subject to payment holds.

 

I would like some feedback from users with the actual experiences of these payment holds. 

Did you get the money? If so how long did it take? Any issues or problems? 


Many thanks 

 

 

 

 

Message 1 of 85
See Most Recent
84 REPLIES 84

Re: Funds on hold item sent How long before I get paid

Hi! I’m new to eBay , have only sold one item (it was posted the same day as the buyer paid, received the next day and the buyer gave me excellent feedback, yet eBay kept the money for two weeks before releasing it) and have just sold another, a month later, only to be told I have to wait two weeks before I get the money again.

 

It is beyond frustrating to know the buyer has their item , in the shortest possible time and is completely happy with it, and I have to wait until eBay deems it okay before I get my money. I know this is because they want you to spend your money on eBay, as the funds are IMMEDIATELY available to purchase things through eBay, but pretending it has anything to do with customer satisfaction when the customer is completely satisfied and actually over the moon, and yet still you have to wait another 13 days of them being over the moon before the money is paid is some ridiculous level of bulls**t. I’d maybe understand if it was an electrical item lot something, but when it is something that you are instantly able to tell the quality of, authenticity of, and accuracy of selling condition of (I sell Pokemon cards) then it is simply because you want the seller to spend their money on your site and only that reason. All protestations to the contrary hold no water.

 

The only other reason, which they don’t state but MUST play a part is the interest on the funds they earn while it’s sitting in their bank. These enormous corporations are able to request their interest paid daily, if I’m not mistaken, and call me paranoid or a conspiracy theorist, but it would make sense to me that if they have these supposed mechanisms in place with which to withhold funds from the seller, and they are, let’s say, facing a bit of a financial blip over the next week or two, maybe they use these mechanisms to hoard funds that should be released, which have no good reason to be withheld other than they have these mechanisms set in place and can use them as they see fit - or, more likely, when they decide to earn a few tens/hundreds of thousands of dollars in bank interest over the next fortnight by arbitrarily delaying payments for a certain number and certain subset of customers, maybe for various, ill fitting reasons that strike those customers as utter bulls**t. 

I could be utterly wrong and the only reason they withhold funds as cash but make the funds immediately available to use on their website is to force people to use their website who wouldn’t otherwise do so, who knows? Either way, it is infuriating that this is the way they conduct business. I’m going to have a look at alternatives today as I’m sick of it.

 


Anyway, sorry for the long, meandering response - I hope this gives you some idea of how some others are dealing with similar issues. Hope you got your issue resolved quickly.

Message 61 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Yeah they do, it does get released but it bit of a wait

Sent from Outlook for Android<>
Message 62 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Next year eBay are bringing in " funds held " until  48 hours after  confirmation of delivery" .. this could mean you will not have your funds for approx 14 days or more... Apart from the obvious, funding postage costs upfront etc etc, can anyone else see the " pitfalls" in this for an unscrupulous  buyer knowing that their  funds are held by eBay for that length of time and deciding to purchase things " just to see" or " to use for a week?" then open a case knowing that eBay will be favourable? ... 

 

Sellers will be at the mercy of A.I. as automated is what is used for the delivery system. I have 3 currently that have been delivered and feedback left and yet the " system" shows not delivered. So with that in mind I would be still awaiting my monies  a month down the line when the " held funds" come into play. 

 

You are correct about the interest on funds, do not forget eBay are all about profit for their shareholders etc. 

 

The eBay platform has become unworkable on many levels.

 

( off topic but A.I. is even now used in the NHS to determine your health needs  etc - what could go wrong?)   

 

Message 63 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

How will this work for 'buyer collects' items. Can the seller report item as collected? If dependent on buyer to report item as collected once they have collected they will often not bother. Accepted that this is currently an issue but the new plan appears not to help.
Message 64 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

I am still waiting on the 7 th day now after selling my iPhone, I have complained via there app on automated  customer services where after lengthy back forth then on to a specialist confirming I will get my money by the end of the 21st of Dec as of yet still waiting, so eBay have my money and my balance say £0.00 the buyer has been in possession of my item for technicall a wk and I still do not have my payment from the buyer. 

if anyone can help or advise me as eBay have closed my 1st complaint 

Message 65 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Selling a high value item will often result in a payment hold especially if you are an infrequent seller.  Your buyer doesn't appear to have left any feedback yet either so that won't help matters. 

 

  • High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order
Message 66 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Ball is in Ebay court when it comes to being paid, it was around 10 days 2 weeks last time I received my money last time (
Message 67 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

I don't think the new system is fair to sellers.im a good seller been doing it for years but  don't list all the time .new system relies on couriers to delivery right ,which they don't always.it needs buyers to be honest which some are not .

I don't see me selling on eBay in future .

Message 68 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Hi, 

 

I'm having the same issue,  I sold an item about 3 weeks ago via Royal mail 1st class and still no payment. I sent the buyer a message asking them to confirm delivery and they've ignored me.  

My funds are on hold until delivery is confirmed but there is no way to track even though I have the receipt and reference number added. 

 

I think the best thing is to actually have tracking or signed for when sending items abcd take it as a loss because some buyers are not trustworthy or honest.

 

I don't know how to open a dispute about this as I can't see any option's.

 

Any way of filing a dispute????

 

 

Message 69 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid


@killa_cupid wrote:

Hi, 

 

I'm having the same issue,  I sold an item about 3 weeks ago via Royal mail 1st class and still no payment. I sent the buyer a message asking them to confirm delivery and they've ignored me.  

My funds are on hold until delivery is confirmed but there is no way to track even though I have the receipt and reference number added. 

 

I think the best thing is to actually have tracking or signed for when sending items abcd take it as a loss because some buyers are not trustworthy or honest.

 

I don't know how to open a dispute about this as I can't see any option's.

 

Any way of filing a dispute????

 

 


There is nothing you can open a dispute for. If your payment is being held you just have to be patient, annoying as it is. Have you tried tracking the reference number? Although not a tracking number, it should show as delivered once the parcel has arrived. 

Message 70 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Buyers cannot 'confirm  delivery', so that's probably why they are ignoring you.

Message 71 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Its outrageous for e bay to hold onto money that has been paid into their account for a minimum of 12 days 

I sold an item recently and sent it signed for - tracked & only when it was received and signed for at the customers home  , was the item marked as sold , this took a total of 10 days - i still have to wait 2 days for the money to be processed -then transferred into my account  ... total of 12 days 

what happens to lower value items that it is not worth sending tracked ?

why does it take 2 days ? why not immediately - it does not take 2 days to process when ebay already have the funds 

This  new system is wide open to abuse by buyers and a very dodgy move by ebay - when scores of people are moving to other platforms to sell 

This is heavily slanted towards the buyer and not the seller  

Message 72 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Hi, I've been selling on Ebay for several years.  I received an email in Dec or Jan saying that as from Feb they will be holding buyers payments until delivery has been confirmed.  A buyer received an item on Fri 14th & when I go onto the order it says it will be in my Ebay Funds on 16th.  Will wait with baited breath! 

Message 73 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Good luck with that!
Message 74 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Ebay have started doing this to all payments now. The funds don’t clear until 2 days after the buyer has received the item. I’ve been a seller for 18 years and i’ve seen them bring in many stupid rules that have gradually made things harder for the seller.

This new screw up is the final straw for me, and others i’ve spoken with.

 

With that in mind, i’m letting the last bit of my ebay listed stock to sell, and i’ll be changing to Facebook Marketplace and possibly Etsy, although etsy sucks too sometimes.

Message 75 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Have the same problem, 

Sold something over 3 weeks ago & payment on hold, waiting for delivery. No feedback from buyer.

Had a buyer opened request saying not received, sent it again, no response from buyer to emails I sent, ebay closed the case & refunded the buyer, Scammed by ebay & buyer not responding. 

Message 76 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

I sold a high value item recently 1k and eventually ( after 2 weeks ) managed to arrange a delivery date when the buyer was at home 

The item was delivered the following week ( 3 weeks since sale ) the courier when delivering it to the address ,was greeted by a person who  didn't have a collection code despite 14 messages over another week and a half - no collection code .. saying they hadn't had time to open and inspect the item 

I ended up threatening to report the buyer to ebay & the next day I received the collection code 

This system is open to abuse 

Then 2 days later  I was finally paid by ebay 

It took 5 weeks 

 

Message 77 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Hiya,

I finally got paid but after a month. It's better to use the ebay tracking service to send instead of Evri, Royal mail etc!!!

Message 78 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

Is this something new e-bay has announced and I have missed it, my funds were always available the next day?  This long wait in between selling and getting paid is doing wonders for the Interest in ebay's bank balance?

Message 79 of 85
See Most Recent

Re: Funds on hold item sent How long before I get paid

It is quite new a Buyer Protection Fee, link below to explain this was introduced in February '25.  Along with this payouts changed dramatically and with tracking showing delivery your payout is released 2 days after that delivery date.

 

If you have no tracking to show delivery,  your payout is held for 14 days.

 

If feedback is left for items under the value of £25 , this will release payouts for those items,  sooner.

 

This explains Buyer Protection Fees:

 

https://www.ebay.co.uk/help/buying/paying-items/buyer-protection-fee?id=5594

 

@wp101a 

Message 80 of 85
See Most Recent
Got selling related questions? Start here: