Funds on hold - item delivered and good feedback received

[haze_2303]

I started selling on ebay a couple of months ago after being a buyer for quite a few years. 

I got off to a good start selling some motorcycle / mtb parts.

All was going well, until my last 2 items were sold and ebay are now withholding my funds.

Both items were dispatched either same day or following day with tracked delivery.

Both items show as delivered and buyers have given good feedback that they are happy with the item.

I have offers on other items, but am reluctant to sell on ebay now, as it appears they are making up spurious reasons to steal sellers money. 

I have had no explanation as to why this has happened, other than the usual 'the buyer may have an issue with the item' waffle. 

The good feedback would indicate that they are happy with the item and my prompt dispatch times, however, the chat bot just sends me around the houses until I get the hump and leave the chat.

Does anybody have any insight into why this is happening before I remove all my listings and move to vinted?

Trying to make an extra few quid in these testing times, and I'm a hundred quid out of pocket as it stands!

[49bag]

I am in the same boat. Item I sold Delivered two days ago and the customer left feedback immediately (as I asked them so my funds could be released) but eBay is holding onto my money another couple of days, just for the hell of it. I phoned the helpline and ranted at the person on principle and put in a complaint. If everyone accepts this it will carry on. I’m not desperate to sell on eBay anymore so I might go elsewhere. The new ‘buyer protection’ scheme has basically removed the ability to sell for Max £1 fee or 70 or 80% off the normal seller fees, so it’s even less incentive to carry on selling on ebay. There’s better and easier alternative sites to sell on these days, eBay are shooting themselves in the foot constantly and the resentment with sellers is huge.

here’s the link to have eBay call you to speak to a real person:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[49bag]

Hello, get the eBay helpline with REAL people! to phone you using this link. I’ve used it twice this week and they’ve called me back within a minute both times. I have complained about the BPF debacle.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[simishoostore]

Having the same problem again, this is sporadic activity and on Occassion they released funds straight after the sales but now are withholding again. I have to pay for the items to be made which comes from benefits until I can get this going and I am so out of pocket I can’t afford food. This isn’t and over exaggeration btw I have no capital but desperately trying to be independent again. I can’t afford to wait for funds because they are bespoke items I design to get produced. I have no machinery to make these items myself, people aren’t buying direct from my website which I think is odd even though I have google merchant etc and I also have to pay for my website each month because I can’t afford yearly subs. I don’t really know what to do.. I have started to put on Amazon as they don’t charge me a lot of fees to be on there but not getting sales yet due to the long drawn out process of listing. I’m on my own and having to do everything myself and it’s very very hard. I used to work before a rare neurological condition and have all my life. I just want to be independent again.  

[buffster1963]

If you were correctly registered you would not have to wait for the items to be delivered before funds were released. 

[simishoostore]

I am correctly registered and funds were being released straight away, when they haven’t at different sporadic times I have questioned eBay and they said because my orders aren’t frequent we do it to support the seller and buyer. The only thing o don’t pay for is the subscription to have an eBay store front. I am on benefits and my items are print on demand. They can take time to get made before delivery which I have to pay out of my benefits. Don’t accuse people you know nothing about 

[topi-6693]

I certainly will acuse people I know nothing about. Ive just explained the
tracked item shows delivery using eBay postage and the seller has left
positive feedback. There's no other explanation , other than ...interest
on people's money.
Have a good day my friend:)

[simishoostore]

My reply wasn’t to you it was someone else and shows that, I agree with you. Not sure why you said the first part though when you didn’t say anything or accuse   anyone lol x 

[music-lcd]

Same rubbish over and over.  Items delivered positive feedback received. 
I’m selling more elsewhere with no messing around with payment.

This is just getting old. Stop holding sellers funds! We have bills to pay too!!!

[suema_62]

Also need to apply 'old grey whistle test' where you FORGET that you actually have to ASK for your money earned in sales and ask to WITHDRAW balance otherwise they keep it for ages and laugh that you have other things to occupy your mind. Only realise when idly checking to buy and get offered my balance to purchase ..doh.

[eastern-lights]

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@suema_62 wrote:

Also need to apply 'old grey whistle test' where you FORGET that you actually have to ASK for your money earned in sales and ask to WITHDRAW balance otherwise they keep it for ages and laugh that you have other things to occupy your mind. Only realise when idly checking to buy and get offered my balance to purchase ..doh.

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Yes. They must be sitting on millions for that reason alone.

Meanwhile, to withdraw money, I have to re-log in every time, and then click to cancel four different popups bugging me to sign up to MS Hello. (It could be the best thing since sliced bread but they've managed to annoy me so much with their popups I have vowed to resist it forever.)

[49bag]

I completely agree, why do I have to sign in AGAIN and jump through various very irritating hoops just to access the payments page? THEN I’m allowed to withdraw my funds which should really be automatically paid out to me!

[eastern-lights]

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@49bag wrote:
I completely agree, why do I have to sign in AGAIN and jump through various very irritating hoops just to access the payments page? THEN I’m allowed to withdraw my funds which should really be automatically paid out to me!

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Been doing a bit of research on this. Are you using Chrome? It may be the password manager doing this.

I have just changed the following setting:

[Chrome] Settings > Passwords & Autofill > Google Password Manager > Settings

and de-selected "Automatically create a passkey to sign in faster".

I not only got rid of the popups bugging me to create a Windows Hello PIN, but no longer have to log in to Ebay again to get to payments.

[49bag]

Hello, I’m using the eBay app on an iPhone. But I still have to sign in to access the payments page. I never get asked to sign in again on the app for anything else?

[from.yorkshire.goods]

Take them to court contact the financial ombudsman continuously. It's obviously nothing to do with safety for buyer or seller. They have your money. They use it for their investments until they have a large return on it and give you back your small share after some time. Making money out of nothing. That's how all big ugly corporations and banks do it. Oh and move to vinted. It's a much better platform. 

[micdow-1476]

Same problem myself. Delivered a bike to the customer personally. They were over the moon with it. I scanned their code which they wouldn’t have give me if they weren’t satisfied. EBay won’t pay me for 15 days. Not only that eBay states that the buyer the protection fee. That’s not the case either. I was offered £225 for the bike which I accepted. The invoice plays on words and I’m only receiving £215 I’ve paid the fee which I was not aware of. Disgraceful I won’t sell ever again with eBay

[lifeistheoccasion]

Hello,
it has been a nightmare for over 4 months now since some bright spark decided at eBay to change everything and compete with Vinted.
There was a notification of significant changes as of 6th August which hopefully will make selling and our funds much easier to access.
i get your frustration after 20 years in eBay it’s just gone from being brilliant to really rubbish!
kr,
Kelly


Sent from Outlook for iOS<>

[from.yorkshire.goods]

They not holding your money they are stealing it. They will use it to make investments until they get big returns and hand you your little share back. That's how amazon got rich. You just have to look into the ugly owners and that will tell you everything. 

[kristof81krk]

i start to think after similar issues,or even more wierd that ebay policy secret  state now "keep money as third party as long as possible"....imagine how many people around the world using ebay....just interest from few days more on theres account make milions