Failed product

[tree_186]

I purchased a PIR Security light from eBay seller,it failed after 5 months.Seller contacted several times but 

no response.

I tried customer complaints at eBay,but as the conversation progressed it became apparent I was not 

going to get any joy.

The person I spoke to would not enter into any discussion about statutory rights and cut me off.

This has happened to me in the past on electrical/electronic items,I should have learnt my lesson then!.

Ebays money back guarantee is for 1 month only.

Amazon are more reliable/helpful if one has a problem!!.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You might just be in time to try your payment provider for help with a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@tree_186 

[tree_186]

The seller’s site was in ENGLISH,when I tried to contact them it was a SPANISH site!?!!.
So,what’s happening there??.
Not well pleased with this issue but it’s happened before.
You’ve lost a customer!.

Sent from my iPad

[tressygirl]

I haven't lost a customer because I do not work for eBay, and am a mere member just like yourself.

Your item failed after 5 months, eBay have a 30 day MBG Money Back Guarantee policy,  no point contacting the seller after 5 months.

If it had failed within 30 days,  the case you needed to open would be in English and you would have received a full refund.

@tree_186 

[tree_186]

My apologies, I thought it was eBay responding 🥴

Sent from my iPhone

[bluebellfressia]

No help to you but I had a similar problem when I purchased a security camera.  I also had problems with it after just a few months, it has a rattle in it and doesn't hold it's charge.

When I first received the camera I had a message off the seller ..........

Thank you so much for your order,we hope you are satisfied with our product.
If you are satisfied with it,could you please do us a favor and leave an positive feedback for us?We would appreciate for that.
Once you left the positive feedback,the warranty time of your product will be extend 6 month,we provide free replacement service for you during the warranty period.

I said ...... Thank you for your message. I understand that this camera already has a 3 year warranty as stated in the attached photo. Is this correct? As you are offering me an additional 6 months?

Yes, our after-sales warranty period is 3 years. If you are willing to leave positive feedback, we can extend it for an additional 6 months.
Have a nice day!

Several messages sent to them but no joy!!!

I purchased it in April last year and first contacted them in June, so just 2 months after!

I agree your better off purchasing electrical goods from Amazon.

[tree_186]

👍and thanks for your response,now I know it’s not just me they’re pickin’ on.🥴

Sent from my iPhone