Evri parcel delay

[west-highland-blue]

Hello,

I consistently use the same parcel shop for all my shipments with Royal Mail and Evri. Generally, everything has gone smoothly, but there is currently a slight issue with the items being collected on Evri's end.

My local post office is working to resolve the matter, but I have a buyer who I dropped a parcel off for yesterday requesting that I retrieve it and send it via Royal Mail. I don't believe I can do that since the parcel has already been scanned into the system.

Should I continue to ask for their patience, or should I request that my local post office return the item to me?

Thank you for your time.

[cobwebcottage]

Leave it. You may have missed yesterdays collection so it might go today.

Keep an eye on the tracking. Sounds like you have an impatient buyer.

[west-highland-blue]

I appreciate your reply. 
it gets quite stressful when they keep getting on at you. Hopefully it resolves itself soon. ✨

[4_bathrooms · Accepted solution]

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@west-highland-blue wrote:

Should I continue to ask for their patience, or should I request that my local post office return the item to me?

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They will have to be patient.

It looks like you offer "free" delivery; i.e. you paid for the "Simple" Delivery label. Now that the label has been scanned that payment is non-refundable. Also, as there has been an acceptance scan you risk automatically losing an INR case should the buyer open one.

[xyz307xyz]

If it was simple delivery then you also get some protection from issues with late deliveries

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575#se...