Evri not picking up parcels for 3 days from drop off shops in my area

[puddytat42009]

Went to drop off a parcel with an Evri label from Simple Delivery only to be told that Evri haven't been collecting any parcels from my entire Weymouth/Dorchester area for over 3 days. Tried two other drop off shops to be told the same. Does anyone know why there is this problem and why can't Ebay send you a label for Royal Mail if Evrie not working down here? 

[maarsy]

if they stop taking them its best to opt out of using evri and only use royal mail

[gnosemalf]

From the opposite end of the process, I have a growing number of packages accumulating at my local EVRI depot waiting to be delivered. Until recently, when I got a notification that a package had arrived at the delivery depot, it would be delivered that same day. One has been sitting there for three days and in the last couple of days, it has been joined by others.

Giving them the benefit of doubt, I'll assume that it is a shortage of drivers but in the back of my mind, I can't help thinking that nobody wants to deliver to areas that aren't densely populated because they aren't profitable.

[atlantis21]

I have now. 
This only happened a few days ago.

[filmsonusb]

Hi 

im having the same issue and now have buyers constantly messaging me about it has anyone complained to ebay

[puddytat42009]

I changed my seller postage preference to Royal Mail only and have had no
problems with my sales reaching my buyers nowadays. I did inform eBay of
the problems with Evri when I spoke to eBay customer service a few weeks
back and I suggested that they should give sellers the choice of all the
available couriers out there. I hope you get your packages to your buyers
soon. Good luck x

[filmsonusb]

Cheers

[maarsy]

was alright for a week or 2 but just heard today as i dropped my evri parcels off that they had not been collected again yesterday . at the same time compared to royal mail where 2 nd class now can take 10 days or they upsell you for a tracked parcel . 

i got asked so what do you do with the cost for royal mail , charge it on to the customer ? 

we are at the point where it becomes silly to pay for royal mail tracked if the total sale is only worth a fiver 

[puddytat42009]

With simple delivery I just selected Royal Mail as preferred carrier and
then buyer pays in the postage section when listing low cost items under
£5. I have noticed that alot of buyers now would rather pay for the
reliability of Royal Mail for their delivery in 3 days than take pot luck
with Evri taking up to two weeks to arrive if they're lucky. Evri loses
parcels regularly and then the seller has to refund the buyer. Believe me
when I say that getting a refund from Evri on the item you sold that
disappeared is virtually impossible. I am on a FB page where Evri customers
who use them to dispatch are complaining every day about their customers
not receiving the goods.

[tradeze25]

Downham Kent. -- My Evri parcels have not been collected from my post office since 17th October, so I can only hope they get picked up soon, so I have changed my preferences to Royal Mail or DPD only. As at least Royal Mail picks up there parcels. Feel sorry for my customers who are waiting for their orders.

[bubaruss]

I can jump on this now, in the Southend on sea area the Evri parcel shops have now got a weeks worth of parcels and all they can say is the Evri drivers are refusing to pick up parcels, I have 2 buyers who have now claimed for non delivery. No help from Evri. All completed using the simply delivery postage 

[puddytat42009]

Hello there. I am the original poster who made my post when all the dro off
points in my area were refusing to take my Evri packages. I set my
preference to Royal Mail ONLY and "Buyer Pays" postage in my settings for
Simple Delivery. Since then all my packages have reached their destination
with tracked 48 within the estimated time frame and I have kept my
100%positive feedback score as a result. My buyers don't seem to mind
paying the extra for good service. I never buy anything from sellers on
eBay who don't use Royal Mail Tracked. I made a claim via eBay pack link
for a book that never arrived to the customer sent by evri and I refunded
the buyer. Still waiting for my refund 5 weeks on. It is always on the
seller to reimburse the buyer so take my advice and please do the same.
I hope this is helpful. Ronnie xx

[arabidopsis11]

Same issue in the Southampton area. Parcels often not collected for 3 or 4 days and the drop off locations are so full they are refusing to take any more parcels.

[bubaruss]

Thanks for the reply, I will be making the necessary changes. Surely eBay need to get involved with this as they are guiding you to use this service. 

[puddytat42009]

I couldn't agree more with you!
I have spoken to eBay Customer Service a few times about this and suggested
that they do not offer Evri on Simple Delivery but nothing has happened
yet. I was just told to select Royal Mail as my only carrier. At least they
gave me that option which is great. 🤗

[filmsonusb]

When i complained they said they had adhered to there policy and could not
take my complaint any further frankly i dont care they gave me my money
refunded the buyer and they had to deal with evri

[marinabrian]

I'm seeing these posts and I'm becoming concerned.

I sold an item on Saturday, dropped it off and had it scanned on Sunday morning at the parcelshop, fast forward to today, and it still hasn't been collected from the parcel shop?????

Of course the payment will be withheld until it is delivered, and I'm worried that something sold for almost £70 has gone astray, it would be reassuring to know who carries the can in the case of ebay simple delivery stuff?

I've never used evri for anything before, as I have a post office at the end of my street

[filmsonusb]

If parcel gets lost ebay pay you and refund recipent and they take it up
with the courier.

[puddytat42009]

I am the original seller who posted about this problem.

You can choose your courier as Royal Mail ONLY as I have done and then all your listing will automatically only offer Royal Mail for delivery. Just go into the seller center and ask the question then you will be informed how to do it. It is very easy by the way with just a few clicks and you're done! Then you will be able to have all your labels from Ebay come to you Royal Mail Tracked 48 and take your packages to the Post Office at the end of your road just as before.

I hope this is helpful for you. xx

With kindest regards Ronnie (puddytat42009)

[marinabrian]

Thanks for that Ronnie,
I'll be sure to do that going forwards, and thanks again for the advice.
Kind regards
Brian