Evri is the worst of the worst delivery company i nearly lost my business on other selling platform

[rayhana_wax_melt]

Evri have a bad reputation previously aswell with the name of Hermes and now they trading as Evri to hide the bad service my question is why Ebay allowing them to operate here its a bad news for ebay and the sellers im broke cause of them im starting from scratch again lost a lot of money in another selling platform cause whether the item lost or pictures with out fisical delivery and a lot more .

[crg_music]

I'd seriously consider booking through a 3rd party broker. Interparcel were amazing when I had to claim,  literally rang them up and sent proof of the sale via email while on the phone and they paid out there and then with no questions asked, took 10 minutes. I guess legally they are the couriers customer and you are their customer.

[eskimobolton]

Wait till Xmas when the sh*t hits the fan
And more excuses poured out

Ordering anything via evri over christmas is a guarantee for disaster over and above the usual fiasco

[johnwash1]

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@Anonymous wrote:

You're not the only one with a bad experience at the hands of Evri.  They failed to deliver my parcel and marked it down as delivered on the tracking information.  I've tried numerous times to get in contact with the "customer service" department, only to get an answer machine to leave a message.  Despite this I've had no reply.

I'm also annoyed with DHL, as they were supposed to be delivering it and we're paid to do so not Evri.

It has been left for me and the seller to rearrange delivery, using a proper post company.

So my advice to anyone is to use the national postal carrier, Royal mail, United States postal service, Canada post etc.  Whatever you do don't, for the love of god, use Evri.

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My advice may be out of date, because my experience happened several years ago.  I googled and found an email for the CEO.  In fact that was then handled by the "CEO's office", but it did work rather better than the run around I'd been getting for the previous week.  The assistant actually phoned the useless courier and reported to me that he had sworn at her and slammed the phone down!  But things were eventually resolved.

For the love of God, be persistent with Evri, don't just curl up and go away, which seems to be what their business model relies on.  So persist until you get satisfaction and THEN don't ever use them again.

We had a wonderful Hermes driver for 5 years, a guy I got to know well.  Then he moved on, and it all went pear shaped.  The trouble is you can have a great local driver, but you have no control over the qualiity of the driver at the other end.

Still now that the minimum wage was raised this week, things will go better, right?  And Evri will be delighted to pay more National Insurance, and absolutely won't be thinking of cutting their staff and placing even more work on those that remain, right?  Bah, humbug!

[4_bathrooms]

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@johnwash1 wrote:

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Still now that the minimum wage was raised this week, things will go better, right?  And Evri will be delighted to pay more National Insurance, and absolutely won't be thinking of cutting their staff and placing even more work on those that remain, right?  Bah, humbug!

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As is the case with most couriers Evri's delivery drivers are self-employed.

[4_bathrooms]

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@eskimobolton wrote:

Wait till Xmas when the sh*t hits the fan
And more excuses poured out

Ordering anything via evri over christmas is a guarantee for disaster over and above the usual fiasco

---

Even Royal Mail/Parcelforce goes into meltdown over the Christmas holiday period. Nobody should assume anything ordered after around December 14th is going to arrive before Christmas Day regardless of the carrier employed. That includes anything sent via one of Royal Mail's Ofcom-regulated postal services unless it's sent Special Delivery.

[crg_music]

Pretty sure most of the good ones are on the payroll, its just Evri, Amazon, Yodel etc. Cant be more than a coincidence where the issues tend to occur though.  Ive honestly had so few issues with Royal Mail, UPS, Fedex but they cost maybe 50% more than Evri.

I think most people are fine with the lack of uniform, branded van etc if it means the price undercuts the higher rated couriers but it seems not only is there none of that but the drivers are likely not on enough and have too much work to do so the only way is to fly around cutting any customer possible and its the customers that suffer. Im not even angry at the drivers but the business model is broken if it forces poor service.

Again I would never send anything remotely fragile as they will likely break it.

[johnwash1]

"Again I would never send anything remotely fragile as they will likely break it."

If they break it, yet there's no serious damage to the outside of the parcel, then that's on you.  Order some glassware or crockery from a regular seller, they /really/ know how to pack defensively, it's an object lesson.

But if you're not up to those standards, fair enough, don't send such items.  "A man has to know his limitations", quote from Dirty Harry!  One of my favourite Clint Eastwood movies.

[eskimobolton]

My friends eBay business:
900 RM parcels and letter packages 0.07% attrition rate
That's impressive
I do trust RM myself, yes they screw up but almost 100% are delivered

[crg_music]

It shouldnt need to be fort knox though, most of what I send is vinyl in professional mailers and royal mail have broken maybe 5/5000. An lp wont fold in half to go through a letterbox and there is sufficient resitance to tell you not to try but some have tried to and leaving a carboard mailer outside exposed to the elements to save time is never going to work out well. 

Yeah I could pack an lp in a 12x12x12 box with loads of packaging and put the box in a plastic bag to keep it dry but I dont have time for all that and im sure it would wipe out any savings. You just expect a certain standard of handling when you pay your fee.

Utmost respect for anyone selling crockery, I dabbled in shellac records and they were like glass, would need triple packing so not viable unless very expensive. I appreciate though that some people enjoy it and if you sell enough of 1 thing its worth having the right packaging + you get the knack for it.

[insidethe93]

Search Google Images for "photo of an LP that was folded to put through a letterbox uk" to see why buyers really appreciate a seller (and give feedback accordingly) who goes the extra bit with packaging.

Perhaps you don't buy fragile collectibles yourself? as then you should be able to see things more from the buyer's perspective.

It takes only a FEW SECONDS to put an item inside a plastic bag or a cellophane cellobag. Take even less time by folding the end over and don't peel off the backing piece to the adhesive strip. You can buy cellobags cheaply in a wide range of sizes. They're very lightweight and won't noticeably add weight/cost, but they do protect against water infiltration. These bags package all kinds of everyday items so you could re-use them for free, no need to buy any.

Over 20+ years I've bought scores of pieces of fragile china/porcelain for relatives who collect, from various sellers, and every single one arrived undamaged due to careful, often clever packaging rather than bulky packaging.

Per month I package greeting cards and items for posting (all gifts) and learned that anything that's the slightest bit fragile always gets there intact if the package is rendered stiff enough that it CAN NOT be bent. Doing it just until there's resistance but not total resistance isn't enough these days, given the way some courier firms handle items.

If cost is your main factor in packaging, maybe consider investing in a £12-£15 Enveloboxer or Boxer to make your own boxes. You quickly make back the money as buying new boxes or any new packaging is ridiculously expensive! plus you need to store them, instead of making one whenever you need it. You could even make a profit on postage! There are also loads of online print-for-FREE 'fold & tuck' templates to use/re-use cardboard you already own.

If none of this is able to help you in any way, maybe it'll help another seller who reads this, especially as regards saving money and/or time on wrapping/packaging.

[kath3735_wxmjn]

I do get angry with the drivers, when they flat out lie about why the item is not delivered!.

[signs_and_vintage]

It never ceases to amaze me when people use Evri as private low volume sellers on here. They aren't even particularly cheaper (no doubt they may be for account customers). Never once lost a parcel with RM, and they collect from you for 'free' (OK, included in price!).

Once (years ago) lost a parcel with Evri. The CS email stated 'your parcel was broken so we destroyed it so wer cant refund thanks'. It was worth £10 and was an unwanted gift from 5 xmas's ago, so I didn't persue it, but as someone said above, thats what they hope for when they act against your basic rights in this way.

[signs_and_vintage]

I'm not sure if my head was on properly when I bought a 4 pack of thin champagne flutes for xmas from here, all originally packed in flimsy thin card packaging. Hoping the seller is decent like yourself. However, it's been sent 'untracked' so suspect Evri...!

[crg_music]

My point was more that you expect a degree of respect in how your items are handled and its clear that some companies are better than others for this. Ive got over 10k records in my own collection and much of that came through the post and it would take considerably more effort to break one than not. This is where they differ from actual breakables which will break if not well packed.

It doesnt happen now but in the 90s I had promotional records with the end taped up with sellotape and an address label + stamps on the sleeve so theres even an argument for just not bothering packing. The major issue for me is sleeves and removing the inner sleeve is crucial as the lp splits the outer sleeve, this is a far bigger problem than damaged vinyl

[dch2112011]

One of the things to consider  is that 'years ago' most post was letters and most goods were purchased from shops - now most post is packages / parcels and the competition for delivery services is immense as is the volume  simply because buying has shifted online and keeping postal costs low keeps it online.

Some countries have standardised box sizes to speed up and minimise delivery costs - we are still allowing all sizes  and shapes  to be handled - this undoubtedly makes safe handling, storage and delivery more difficult  and inevetibly will lead to more damage and loss of items.

Simply stacking irregular shaped, individually randomly wrapped packages together will cause damage to some -  the same when being processed through machinery, stacked in vans, dropped and lost or damaged.

If the sizes were boxed and specific - less problems would occur with handling, storing, stacking and delivery - but as yet we have not got our head round standardisation and prefer to blame the carrier

[resurrectionscooters]

I must be in a minority of one

I find EVRI excellent I send about 250 parcels a week and they are no worse than anyone else,

TBH I have had more issues with UPS lately,

Royal Mail have an albeit infrequent habit of charging the Custmer more for oversize or weight packages even if we have used the same weight / size for years without previous issues.

Its a numbers game IMHO

[crg_music]

Oh yeah I agree although offering and accepting payment to carry out a service means it has to be done to a certain standard, this is where the evri issue comes in. Happy to take our money.

Its not a dig at the delivery drivers in any way.

UPS wont take anything thats not in a box or atleast a flat uniform package, I found that the hard way with a fine for more than the original cost. They even used to have shelves in the van although that was years ago so maybe changed.

[gigetygoo]

I agree with all you said, yet Royal Mail never let you down. One guy said
he had around 5000 parcels delivered last year, only 5 went missing but he
was compensated. Evri have a reputation so corrupt in the
UK, that I bet the CEO operates from outside the UK for his safety. THEY
ARE THIS BAD.

[gigetygoo]

'EVRI' TIME A NEW BUSINESS ARRIVES THE CEO OF EVRI GETS RICHER FROM A
DISTANCE, YOUR MARGINS ARE HAYWIRE FOR THE SAKE OF REFUNDS AND RE-ORDERS.
LISTEN!!!
THERE IS ONLY THE BOARD GETTING RICH THEY DON'T HAVE A PLETHORA OF GENUINE
STAFF THEY HAVE A LOTTERY OF STAFF.

[gigetygoo]

I HAVE A £500 SONY SPEAKER GOING DOWN SOUTH FROM SCOTLAND AND THE BUYER GOT
IT IN PIECES THERE WAS ONLY HALF OF THE BOX LEFT ON DELIVERY COVERED IN
BLUE HERMES BAGS AND BOOT MARKS ALL OVER IT. IT WAS KICKED AROUND LIKE A
FOOTBALL SMASHED TO BITS AND IT LOST ALL MY MONEY. I HAD TO PAY THE BUYER A
REFUND OR LOSE MY 100% RECORD ON EBAY.
THE SPEAKER MUST HAVE BEEN HIT AND INTENTIONALLY SMASHED WITH A
SLEDGEHAMMER AS IT WAS UNRECOGNISABLE AT THE OTHER END COVERED IN BLUE
HERMES BAGS AND SELOTAPE..