Evri is the worst of the worst delivery company i nearly lost my business on other selling platform

[rayhana_wax_melt]

Evri have a bad reputation previously aswell with the name of Hermes and now they trading as Evri to hide the bad service my question is why Ebay allowing them to operate here its a bad news for ebay and the sellers im broke cause of them im starting from scratch again lost a lot of money in another selling platform cause whether the item lost or pictures with out fisical delivery and a lot more .

[miccos-81]

EVRI should not be allowed to handle or conduct a courier service . Voted the worst in the country for a reason , outright liars and avoidance of customers issues experts . Avoid the charlatans at all costs 

[miccos-81]

Pure luck , nationally voted the worst most incompetent 

[199harvey199]

You must work for Evri shame oñ you 

[jjjpppwww]

For the second year running, delivery firm Evri has been named the UK’s worst-performing parcel delivery company, with nearly half of its customers reporting issues.
According to Ofcom, the UK’s postal regulator, 44% of customers who used Evri in the last six months encountered delivery problems — the highest rate among all 10 companies assessed.

Formerly known as Hermes, Evri rebranded two years ago amid widespread criticism over parcel mishandling. Common complaints include delays, parcels left in incorrect locations, and delivery drivers failing to adequately notify recipients by knocking or ringing doorbells.

[miccos-81]

This does not surprise me or anyone else that has dealt with this useless
company ! What does surprise is why companies still insist on using them
and upsetting customers and losing business .

[3942rick2005]

https://community.ebay.co.uk/t5/Buying/Is-Evri-killing-Ebay/m-p/7905634#M77982

[jjjpppwww]

Yet again, they have lost/stolen an item; only ONE item has arrived on time from the past dozen or so. And they vote the worst courier, SO WHY DOES EBAY STILL PROMOTE THEM? What I have to do now is get them delivered to a shop, as they once lied and said they delivered to my house at midnight after I told them to to the shop. A few days later, it was delivered to the shop, and I reported them to eBay, as they lied, but they did nothing.

[miccos-81]

Same nonsense , why anyone would use them is beyond me

[jjjpppwww]

Ebay does, it would be nice of them to say why

[jamacki-4503]

eBay does absolutely nothing to take this hopeless bunch of chancers to task. They never have and never will as long as they are making money, we are the ones who constantly suffer. Cmon EBay prove us all wrong.
Sent from my IPAD

Jim 

[lucy_farmer]

'Ebay does, it would be nice of them to say why'

-------------------------------------------------------------------------------------------------------------

Because ebay have a massive contract with Evri.

The reason ebay choose Evri is probably *because* Evri have such a dreadful reputation : this probably made Evri the cheapest option to partner up with.

If it wasn't for Evri refusing to cover the whole of the British Isles (highlands and Islands etc. are not profitable enough for Evri...) I don't think R.M. would even be getting a look in  (R.M. being the only company who have to cover absolutely everywhere)

Ebay will be fully aware of Evri's reputation, but they will have done the maths!

If Evri only (!) lose, break or steal perhaps as much as 3% of it's load *, ebay will have calculated that, with the profits from the contract, they'll still be ahead... even paying out on that many claims!

* I am aware that in certain places, or with certain delivery drivers, the losses are likely to be much higher. But, likewise, in certain other places or with different drivers, the losses will be much lower. It's all a case of averages!

(I know this doesn't make it any better when it's your own parcel that's been nicked or got squashed, but  business figures and calculations don't give a hoot for feelings☹️)

[jamacki-4503]

Absolutely correct, money talks but we are the ones who suffer unfortunately ☹️
Sent from my IPAD

Jim 

[miccos-81]

Excellent synopsis

[jjjpppwww]

And just to update, told yesterday it was out for delivery, it should have been delivered to the shop, Thursday no show, complained, emailed today saying it would be delivered today, yes, you have guessed, no show,
Now, a few days ago the same I wanted a refund, but eBay said I had to wait, but someone changed my delivery day and two more days, so waiting still no show. wanted a refund as we do pay for protection, but had to wait A WEEK, in case to was delivered, which it was not.
There are two ways to improve the service, one very easy, just dump EVRI OR MAKE EVRI refund the SELLER AND THE BUYER, IF THEY MISS THE DELIVERY DATE.

[miccos-81]

Par for the course with these buffoons

[jjjpppwww]

So one mare of my parcels has been lost, no idea just how many this year, but maybe something to do with the moneygrabbers EBAY giving them a lot more work, and they cannot cope and perhaps another reason things go missing, now I do not buy if I see them using EVRI, but I get times when they RM, but they send it by EVBRI and I ask why and get told thats what ebay comes with, so now I just tell is they send that why, theey will lose there money, as the moneygrabber dont care, whats the odds of ebay closing soon

[jamacki-4503]

Try to get information from the EVRI bot, it is scandalous☹️
Sent from my IPAD

Jim Mackintosh

[miccos-81]

Actually it’s so stressful you need a holiday after

[jozilla72]

you must work for Evri

[miccos-81]

Are you insane