Error when pricing items

[luwet_8915]

There's an error when pricing items. Is anyone else having this trouble?

[porte2425]

Yes. Yesterday was the same. But then the Delivery section was also broken. Looks like fixing the pricing is a low priority.

[luwet_8915]

So we can't list more items until they have fixed this? Has eBay acknowledged that there is a problem?

[department28]

Yes, I had that error yesterday evening. Every time I changed the Buy it Now price, it wouldn't calculate the 'Buyer will pay' price. Kept saying 'Couldn't load price'. 

If you switch from Buy it Now to Auction, it does display the 'Buyer will pay' price, but if you switch back to Buy it Now, it goes wrong again... 

[porte2425]

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@luwet_8915 wrote:

So we can't list more items until they have fixed this?

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I believe so. I changed the Item Price fine on my listing. You just won't be able to use the built in calculator to see what price the buyer will pay.

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@luwet_8915 wrote:

 Has eBay acknowledged that there is a problem?

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lol From my experience they rarely do!

[luwet_8915]

The postage price is also higher, from £3.38 to £3.94. I guess it's because they don't know the actual price of the item due to the error?

[porte2425]

Postage price seems fine to me.

As far as I'm aware, Item price only affects the postage price if above £100 anyway.

[neovass0]

Thanks, exactly the reason I came to the forum. Yes, I've been having this problem since yesterday, so I'm glad its not just me, lol. Can't revise the prices of existing listings, etc

[luwet_8915]

Is there a way to contact eBay without talking to an AI bot in order to tell them about this?

[eastern-lights]

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@luwet_8915 wrote:

So we can't list more items until they have fixed this? Has eBay acknowledged that there is a problem?

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It works, sort of, if you fill in the left hand box (the item price, the price you will receive). The right hand box (Buyer will pay) fails to fill itself in but you can still save as draft and if you go back in you will find that the right hand box will be filled it. (May be able to list straight away with the right hand box empty, I haven't tried it.)

(I keep a table of item price versus buyer will pay so I can fill in either box.) 

[luwet_8915]

I have listed an item by using this website to calculate what the buyer will actually pay https://ebaybuyerprotectionfee.uk/

I just listed this item https://www.ebay.co.uk/itm/397002596071 with the intended price for the buyer of £159.99 but instead of that it is £159.94?

Dear me. So now I am going to have to calculate what price I have to type in to get it 5p higher, or just leave it like this. *sigh*

eBay sort yourself out.

[porte2425]

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@luwet_8915 wrote:

Is there a way to contact eBay without talking to an AI bot in order to tell them about this?

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If you mean to inform them about an issue that needs fixing, then this forum is probably it. You could contact CS, if you wanted to feel like you've done more.

Quoting @tressygirl

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

The best time to contact Customer Services is very first thing in the mornings when the lines first open for 'live agents' on weekdays, at 8 a.m. there's more chance of Dublin answering.

[jimthing]

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@luwet_8915 wrote:

I have listed an item by using this website to calculate what the buyer will actually pay https://ebaybuyerprotectionfee.uk/

This online calculator more accurate: 

https://ebaybpfcalculator.netlify.app

[notstopbuying]

Thank you, I tried that, but sadly, if I input the price one side and then input the other price the other side....then on the eBay webpage, it blanks the opposite side and still gives me the error.

Issue though is still on going.

[vinylscot]

The link you provided still calculates the BPF using the old rates of 75p plus 4%, so anything costing over £20, and under the next cut-off point, will be wrong by 5p.

For items priced at under £20, the error is larger, as that's where the savings are.

It would be useful, if it was updated.

[eastern-lights]

Fill in price in left box. Do not try to enter anything in right box.

Refresh screen. Right box will now have a figure in it. 

If you can't refresh for some reason: save to draft and re-open.

[eastern-lights]

Seems to working properly this morning.