Evri is the worst of the worst delivery company i nearly lost my business on other selling platform

[rayhana_wax_melt]

Evri have a bad reputation previously aswell with the name of Hermes and now they trading as Evri to hide the bad service my question is why Ebay allowing them to operate here its a bad news for ebay and the sellers im broke cause of them im starting from scratch again lost a lot of money in another selling platform cause whether the item lost or pictures with out fisical delivery and a lot more .

[brian_mk]

I have to agree.

As a seller I never use Evri. I always use Royal Mail.

As a buyer I have had deliveries left on the door step or thrown over the side gate even when I was at home listening out for the door bell.

[morrissey67]

I have had several problems with Evri 'delivering' my purchases - dumped outside on the pathway in the pouring rain, left at the wrong address, plastic display item forced into my letter box, half in, half out causing damage and the latest - not received at all (although driver photo shows parcel left by my front door 🤔) 

I now ask sellers which service they use - some have kindly switched to RM for me - but if not then I won't buy from them. As a seller myself it frustrates me that eBay suggest Evri over other services. 
I always use RM for my customers. 
When expecting a parcel, the RM app keeps you updated and offers a change of delivery address/date which is great and my lovely postie is really helpful. 

[happysmileygirl64]

Latest update : having had communications with a rep of the CEO, for past
couple of months, things appear much better, however, I won't give up using
RM, they are my "go to" when listing. Evri have created a customer group in
the hopes of improving operations. Here's hoping!

Kind regards

[morrissey67]

A step in the right direction then so that's positive at least 👍😊

[allinonestoreuk]

Any suggestions for a courier 

[matrixreese]

It amazes me how and why eBay allows these clowns to be used, (maybe eBay simply does not care as long as they receive their monies).

Looks like my delivery has been lost by Evri and eBay will have to refund me, no doubt I'll be ask to do the donkey work of chasing everyone.

The best and only thing that needs to happen to Evri is for it to go bust.

[eskimobolton]

Evri have a bot that fobs you off, and a contact number which actually isn't a contact number but a leave a message and you will be called back (did that three times, never called back once). In the combined attempts of being promised a call back on four occasions I haven't received one once. The customer service is simply non-existent.

I now do not buy if the sellers offers evri, the three times I have used them I didn not once get the item, first one went missing, second one was placed in the busy main street in pouring rain outside our apartment to be stolen, the third, out for delivery and then disappeared into nowhere (no updates).

I now always email sellers to emphasise I cannot accept evri deliveries for both their and my interests and to ask them to cancel if they cannot select an alternate carrier.

[mbertoncello0707]

as a buyer I am about to delete my Ebay account as I can't be sure if I will receive a parcel. Evri has failed so many times saying they had "3 attempt deliveries" when I asked to be sent to a local collection point!!!!!   Absolutely NON SENSE.