E Bay Refunding on Parcel that Never Arrived

[thorpestreasures]

As a long standing e Bayer 24 years I was upset and shocked that a buyer who purchased a suit from me choose Royal Mail and choose the sort of delivery she wanted put in a refund because parcel never arrived 5 days after postage. I sent her copy of postage receipt then other messages stating I had tried to ring RM (not more chance of flying to moon to get a answer from them,,) then went to post office to check no joy. So it now stands that I a pensioner has lost the suit value ,£20 and have had funds returned. No response from buyer asked her to check her local sorting office no reply nothing. So whose in the wrong here. Scammers will have field day with this way very upset by this E Bay have no loyalty

[papso22]

Your buyer has simply used the money back guarantee to get a refund for something they didnt get.

You will need to keep trying with RM.  What does the tracking say?

[caddyscane]

I've had to set my listings to dispatch within 3 days and slow courier as people are entitled af now. U send an item Friday night after they buy it and they demand a refund if its not there on sunday. It's just unworkable.