Do we actually know yet if unused SD labels will be refunded?

[jills_cardclearout]

Hi, to get around the error of not being able to list with custom postage, this week I have listed with SD, then of course I have to "get label" to get buyers address, but not then used it.
I was thinking that it will eventually be refunded, to me as I'm using "seller pays" but then this morning I noticed this in the FAQ below -

What if I don't want to use the prepaid label?

If you do choose to purchase your own delivery label separately, this will be at your own cost, therefore if you would prefer to purchase your own label, you should aim to opt-out your item from the Simple Delivery experience at the point of listing. We will not reimburse you for the costs of using your own label. You will also not benefit from any enhanced cover for loss or damage to the item during transit. You must therefore deal with claims due to loss or damage in transit directly with the delivery service provider. You will need to check directly with the delivery service provider from which you have purchased the label for cover limits. Your seller performance standards and service metrics will not be protected for late deliveries if you do not use the prepaid label.

This leads me think that the price of the SD label will not be refunded? Has anybody been through the process and can say for sure yet?

[*vyolla*]

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@tickoverscrew wrote:

OK this is the work round that an e-bay rep gave to me  this week for a parcel 65cm

list it as 60cm, get your prepaid label and the address of the customer. Don't use the label, just take the parcel to the PO or wherever, pay the correct shipping and claim the prepaid label back here

https://www.ebay.co.uk/claims/simple-delivery/refund/seller

I doubt even Rachel Reeves could think of a more ar"se about face of doing things 

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See my post #22 for criteria, there are a couple, i.e. seller needs to put free postage else the buyer gets the refund and there must be a tracking number. 

[tickoverscrew]

yea , just put free postage then add it to the sale price, as for tracking thats easy but changing the tracking. number on the site is not.

It almost as if ebay dont want you to sell anything anymore especially over 60cm

[d-o-y]

You can claim but you won't get it. I have tried 17 times and received nothing.

[d-o-y]

No I won't. Have tried it 17 times when I have paid postage as a seller and received nothing. Information is false and no-one has received any refund.There is no point in repeating false information

[johnwash1]

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@d-o-y wrote:
No I won't. Have tried it 17 times when I have paid postage as a seller and received nothing. Information is false and no-one has received any refund.There is no point in repeating false information

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What did ebay CS say when you contacted them?

[inknook]

30 days is a shockingly long time. eBay themselves have a 5 day dispatch deadline & Royal Mail only accept labels into the system within a 7 day period so this is just money grabbing by eBay when they can easily check tracking codes & buyer feedback.

I'm 18 days into a waiting for a £5.15 label I never used.  Half the price the item sold for!

Simple delivery is an absolute scam.

[tickoverscrew]

CS instructed me to to do exactly what i said

Print the label to get the address but dont use the label. Send  via tracked 1st class Royal mail and pay for it then claim the pre printed label back.

Its worked once and i have the email transcript  of the instructions from CS on my PC.

She called it a work around if i didnt want to use Evri. and my parcel was outside the  range of CD...

[*vyolla*]

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@d-o-y wrote:
No I won't. Have tried it 17 times when I have paid postage as a seller and received nothing. Information is false and no-one has received any refund.There is no point in repeating false information

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It's not false information.

Other sellers are receiving refunds, I tried this and it worked for me on a private account so I don't know why you're the exception.

Did you add the new tracking number to the order?

[adroit-cds]

Not the only 'exception'.

I had a customer order three items at the start of June, only one of which was SD (Seller pays). I didn't use that label since it was for a large letter when I needed a small parcel label to send all three together. I subsequently amended the tracking for the SD item and made a claim a day or two later via a form which included a number of annoying, irrelevant questions. I've heard nothing since and still no refund.

[d-o-y]

Done everything several times. Alternative tracking references and everything else. I think you are the only person to receive a refund. Nobody else I know has.

I can't believe there would be so many complaints about the new crass sd system if it was just one or two who didn't get refund. eBay would be better if they reverted back to charging the sellers rather than using this underhand way.

[*vyolla*]

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@adroit-cds wrote:

Not the only 'exception'.

I had a customer order three items at the start of June, only one of which was SD (Seller pays). I didn't use that label since it was for a large letter when I needed a small parcel label to send all three together. I subsequently amended the tracking for the SD item and made a claim a day or two later via a form which included a number of annoying, irrelevant questions. I've heard nothing since and still no refund.

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That's really poor. Have you asked eBay CS what the hold up is? I doubt they'll know too much about the new system but they should be able to at least check why your refund hasn't progressed.

[d-o-y]

Nobody I know has received a refund apart from you. If they are why are there so many complaints.I have added the new tracking numbers on all the records sent and sent ebay copies of the receipts from the postings so there is no point in making excuses.Ebay should ditch the SD and go back to charging sellers a % like before. It is more upfront and ebay will get money the proper way.Obviously this would mean backtracking on the adverts that suggest "free selling" but it would easier than this wretched SD and EVRI nonsense.

[adroit-cds]

Thanks, I just now tried sending an email to customer services.

[*vyolla*]

Try them in the morning.

I’ve found that the easiest route to contact eBay Customer Services is via the link below where you can request a call back:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

@adroit-cds

[d-o-y]

Don't bother contacting the. The info they give is wrong

[johnwash1]

@adroit-cds 

You have a choice.  Take advice from @*vyolla* , who has given help in these forums thousands, perhaps tens of thousands of times, or from @d-o-y  who... let me put it gently... hasn't.  Though I expect has good intentions.

[d-o-y]

I am sure that vyolla is very helpful as indeed are all the other mentors and ebay agents. I have nothing but positive things to say about them in the past with any problems. However, the big bugbear is with this new crass Simple Delivery as hundreds of people have experienced. The problem is that everyone I have communicated with apart from your friend vyolla has had problems. If any mentor or agent does feel so positive then perhaps they would like to refund us all the costs due rather than constantly referring us to a link which does not action any claims. I have all the paperwork with proof of alternative postage used so if you would like to refund me the £60 I will happily accept.

[cazpet]

On the order details for the item you have sold you can highlight Print invoice and it will show you the buyers address so you don't have to purchase label 

[tickoverscrew]

so it does, thanks for that 🙂