DROP IN SALES SINCE NEW BUYER PROTECTION 4TH FEB 2025

[lo.maggi]

Has anyone else noticed lack of sales since the buyer protection update 4th february 2025. I used to sell quite a lot and virtually sold nothing since 4th Feb. Can anyone else relate to this and what can we do?

[pinkrabbitprinces82]

simple delivery is only items up £750 and also simple delivery is not available for international items. some my items cost a fortune to pay uk and ive got items over £750 in value whihc don't quaify for simple delivery. one such item of £1,250 value that I had to take off ebay was going to cost £65 uk to uk, £165 usa/can/£295 Australia due to the large size of box and  weight as well pushes cost costs sky higher especially on very high value items. i don't have that kind of money available to pay a courier. somebody else was complaining on ebay complaints facebook page about it today that she has no money to pay the courier & ebay are boldling all funds. as said i'ts only on items up to royal mails medium parcel size under  £750. i can't get a straight forward answer from ebay as to why they don't offer couriers lie parcelfroce who deal with larger sized items over £750 to as much as £2.500. a lot of my buyers have been from abroad and like I said there is no simple delivery for abroad and it's to costly to post some of my other items, so i've had to list them n other platfroms taking paypal payment in which anyone can send you the full amount including all postage costs, you just send one amount of money and your protected as a buyer or seller through paypal the same as ebay, except there it's free no stupid buyer's fee's, only sellers pay a small amount in fees through paypal payment alone and it was never as high as ebay sellers fees used to be.

[bra-516896]

Correction that should read million not billion

[west239113]

yes ive definitely noticed a big drop off though a slight recovery in last 2 weeks to still only about half the level i had in january. but even worse the new so called simple delivery is just a nonsense to me who has always and wants to continue to use royal mail core options and no qr codes or printing labels it is likely to stop me using ebay altogether and very soon if i can find no way round it

[west239113]

yes a total scam. any responsible seller and most of us are would just give a refund anyway if there is a problem. ebay are behaving like a certain american gentleman....

[christine5224]

I sell to raise money for charity. 100% of the proceeds go to the charity. I am not a business. 

[sparklybeach_1]

I’m not a business either (?)
Sent from my iPad

[christine5224]

My items are from 99p upwards max £35. I guess it’s not worth it to buyers as I’m most cases it’s now double with a 75p starter fee for an item costing 99p.
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[gardn.popp]

Yes my sales have fallen completely selling next to nothing now since 4th Feb plus this national insurance number issue is killing Ebay too can see it shutting down

[sparklybeach_1]

Yes the majority of ebayers fall in this bracket. So ebay is losing a LOT of business…
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[christine5224]

I think the same. I’m looking at other options as my house is filling up with donations and I attend church on Sundays so can’t do Car Boots regularly.
What is this customer protection anyway. I have come across a few buyers who either don’t pay or say there’s something wrong with an item to get to keep it and be refunded. You can’t write negative comments about these buyers. It’s just another money maker for eBay which looks as if is back firing.
The other problem I have is that postage is now limited to RM and Evri in my experience when listing a product. I personally don’t like Evri, but don’t appear now to have a choice.
Sorry for rant, but I initially thought it was my items, which up under recently have sold well.
All the best

Christine
Sent from my iPhone

[geoffrey6322]

Exactly. I agree with everything you said. My sales have been decimated.


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[west239113]

is no rant christine. we are all in same boat i think or most of us here. i
dont think ebay care in the slightest. they seem to only want big business
sellers rather than low value stuff.

i will list a few more items up to 15 april i think and then after that i
suspect it wont be possible. it is already not possible to say you have
successfully posted an item unless you have used evri etc. this may course
me problems unless every purchaser says they have received the item and
gives me positive feedback otherwise i suspect i wont get paid.

soon after 15 april i will have no choice but to suspend or even close my
account i think. i suspect at a minimum there must be tens of thousands of
us in the uk in this position. i suspect many younger ebayers will just go
with the flow though

interested in any solutions people out there see and alternative options
for myself though i wont regularly be replying to all these messages

good luck!

guy

[christine5224]

Thank you. As I said I sell for charity 100% goes to the charity, there must be hundreds of sellers that use eBay to for the same purpose. Very sad, I thought eBay wanted to help charities and prevent items going into landfill.
Everything seems to be going against working people in the UK. A lot of families rely on the eBay platform form to provide clothes, footwear, home wear etc because they can’t afford to pay retail prices.
Another nail in the coffin for us. Very disappointing.

All the best
Christine
Sent from my iPhone

[geoffrey6322]

Totally agree.Very sad.


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[iow-watches]

That's the way 7 days to get paid just dosnt make sense taking our postage options away Royal mail 48 dosnt not load tracking for days and it's slow.

[christine5224]

I think I will use Vinted. I have heard good reports on their website. As all my sales are 100% for charity I have not paid listing costs. Are sellers having to still pay listing costs?
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[specialk1937]

I have just posted the following on my remaining listings:-
*CLEARANCE SALE!*
*PLEASE NOTE:- BECAUSE OF EBAY'S VENDETTA AGAINST PRIVATE SELLERS IN
IMPOSING A BUYERS PROTECTION FEE AS WELL AS APPLYING POSTAL RESTRICTIONS I
SHALL SHORTLY BE LEAVING THIS PLATFORM. THANK YOU TO ALL MY CUSTOMERS WHO
HAVE GIVEN ME NOTHING LESS THAN A 100% FEEDBACK RECORD AND FOR SUPPORTING
ME FOR OVER 20 YEARS!*

[geoffrey6322]

I am on the point of doing exactly the same thing.


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[christine5224]

I’m going to use Vinted now. I’ve been with eBay since 2005 too. Like a lot of charity sellers, it’s the charities and those struggling financially that will miss out. Usually story unfortunately. Very hook luck to you.
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[sawdoctor-uk]

I've been watching so many posts regarding the drop in sales over the past few years, and only now am i commenting because as a business it's completely died for me. I manufacture and sell bandsaw blades and up until 5 years ago, we was selling hundreds and close to thousands a month on two different ebay accounts, and roughly around 2022  we was only seeing a few hundred orders both accounts combined and come 2023/24 we was down to about roughly 50 a month and as of 2025 it's dead. We rarely get orders and i think what completely wiped us out, is ebays new policy on bladed goods, in which you can only use age verified postal services and the buyer has to age verify and from what i was told by an old customer, the only way a buyer can "age verify" is by using/ giving their credit card details! i had an elderly chap contact me the other day, to say he couldn't purchase and he didn't have a credit card to verify his age and i helped him as best as possible to no avail. So now i'm no longer getting orders on either of my two accounts. eBay has really gone too far with all the changes they've made. I'm looking to open an account on another platform soon, as it's no longer sustainable and especially at the cost of £35 a month per account for the shop and that i use promoted at the suggested percentage, with some being up there around the 20 to 30%! and some i've seen a lot higher and i'm still getting no sales. Hopefully everyone manages to find there way.