Contacting customer support here?

[morphim]

Is it possible to contact customer support here? 

I understand that everything but 'get us to call you' has been removed, but I'm going round in circles with an issue with a buyer.

Connecting to overseas call centres where operators don't understand you is tedious. As is explaining everything over and over again.

1st and second call, I was told not to worry, and my concerns were valid. My 5th call, i was just cut off. 

6th call, the lady couldn't understand my UK, southern accent. Lots of laughing and noise of other people in the background.

7th call, I wanted to appeal a decision. The lady took details and said my report would be passed on to the relevant department but, literally (I mean literally) 5 seconds after they hung up I got an email saying they'd reviewed my concerns but closed my case??

So, I need to put all this in an email or similar as I can't fully explain my concerns over the phone with people who don't understand me, having to continually repeat myself.

Perhaps a message here, tagging customer services? I don't really want to make my whole case public?

Maybe via messages on twitter (latterly X) or FB? Has anyone done this?

Thanks very much in advance, if you have any suggestions

[jckl1957]

Customer Services don't respond to messages in here.

I would suggest one more callback.

If you contact Customer Services early in the morning, you are more likely to be speaking to Dublin.

You can search previous posts in here.  Some members claim to have had more success communicating with Ebay on Facebook or X.  There is not an email for complaints and queries.

Personally, I would ask in the forum - member to member forum can usually offer useful advice.

[tressygirl]

eBay do not reply to emails, probably because they'd need an army of staff to answer them!

It is Call Back option to CS,  but if you contact them very first thing in the morning that is, at 88 a.m. on weekdays,  there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@morphim 

[4_bathrooms]

---

@morphim wrote:

I understand that everything but 'get us to call you' has been removed, but I'm going round in circles with an issue with a buyer.

---

Maybe if you explain the issue here someone might be able to help or at least point you in the right direction. You can't name the buyer involved - you can't even mention their username - but if you explain what has happened a member with experience of dealing with a similar problem might be able to help.