Confusion regarding (horrible) new shipping and payment system

Hi. I am a small private seller. I started selling around the late half of last year, and since then I've experienced what seems like 4 different complete overhauls of the payment system in barely over half a year. The latest one, before this change now, actually worked great for me though - the payouts and lack of fees were nice.

 

The new changes seem, not only greedy with the even larger arbitrary-looking fees disguised as "buyer protection", but also horribly miscalculated and made with no knowledge of how shipping in this country works.

 

Most of my items are small, cheap things I resell, and adding tracked delivery prices to them is impractical. I ship with just standard Royal Mail 2nd class most of the time, as well as quite often International Standard to a lot of countries you could describe as "third world." 

 

As far as I'm aware, while it is possible for a postie to scan an item as delivered for 2nd class labels, with Royal Mail having its own  questionable policies and practices, cutting employee numbers and increasing workload, this is unrealistic to expect to happen on a large scale as they are not obliged to scan untracked items even with the "Please scan upon delivery" stickers I have started attaching to orders. Same thing when I'm shipping to countries like Bangladesh or Nigeria, where Tracked shipping is 3 times more expensive than standard, and is more than the item itself.

 

This is a problem: with the new eBay policies saying that you get paid only after the item is marked as delivered; I couldn't find any information there on if you get paid even if it isn't, and if there is, I assume it's quite a long period and may require buyer reviews.

The problem is shipping label numbers generated on eBay get automatically added to the system as tracked services, even if they are not, so it seems the 14-day payment for untracked items rule does not apply.

 

I have about 10 of these orders in the mail just now, does this mean I'm just going to have to reach out to every buyer and pray in my hopes and dreams that they decide to write a positive review for me to get paid? Or am I going to have to wait ≥ a month, or contact eBay support with proof of postage?

 

I sell items for which eBay is really the only platform, especially for international customers, so I have no choice but to use it. If this tracked rule nonsense works as impractically as it seems to I might have to switch to generating labels off-site on Royal Mail Click&Drop which is incredibly inconvenient, or go buy a sheet of 2nd class stamps at the post office and ship old-school like that. I would really like to actually get paid for my travelling items though, and within a reasonable time.

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Re: Confusion regarding (horrible) new shipping and payment system

Why should we !
Sent from my iPad
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Re: Confusion regarding (horrible) new shipping and payment system

It is a most annoying system as it does not always provide the label at the cost of posting. My Post Office always check the weight and sometimes require additional money to over  the costs.   ALSO  !  there is no scope to cover my costs for packing materials and my time in getting something packed appropriately.

 

 

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Re: Confusion regarding (horrible) new shipping and payment system

I agree with you. Its post only NOW IT DOES NOT COVER BUBBLE WRAP, BOXES, TAPE, ETC. It was always p&p so why has it STOPPED. The above will still be required, so all them expenses have to come out of the sale. Yet EBAY POCKET THIS BUYERS PROTECTION ####  that does NOT GET USED. ON TOP OF HOLDING FUNDS TO UP TO 14 DAYS. ITS ALL GONE 💩 💩 💩 💩 💩 💩. Sent from my Galaxy
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Re: Confusion regarding (horrible) new shipping and payment system

Probably not, if they are not inclined to do so in the first place. In my experience explaining stuff to customers, who have no selling experience, is a waste of time. I have had some get quite nasty about it in fact. Also it is yet more work caused by stupid delivery.

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Re: Confusion regarding (horrible) new shipping and payment system

Also, if you do wish to remove one carrier for a particular listing, you cannot, it is global, i.e. will be applied to all your listings.

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Re: Confusion regarding (horrible) new shipping and payment system

I ahve been trying to sell an item well over the 61 cm height, I cannot find any size above that even if I check the thing at 20 Kg, when obviously it will be bigger.

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Re: Confusion regarding (horrible) new shipping and payment system

Where exactly can you enter the weight or size of what you are sending ? I can find no way to do this, ebay seems to be guessing what postage might cost

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Re: Confusion regarding (horrible) new shipping and payment system

Had a similar problem, only thing I could think of was to say buyers could arrange their own courier to collect.

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Re: Confusion regarding (horrible) new shipping and payment system

Custom delivery for large parcels should be offered by eBay but it’s a problem they’re working on apparently like for a month almost now 

 

you have to list it at over 750£ (custom delivery kicks in at that price ) and chose large or extra large package 

chose courier, set postage price  you want

then go fix the price to what you are asking for it 

 

seriously ebay

you could have had an announcement about it 

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Re: Confusion regarding (horrible) new shipping and payment system

It seems that Ebay have taken over control of delivery costs.  As you say you cannot send anything standard postage as there is no proof of delivery and this means that Ebay can sit on your money, earning interest, for several weeks now.  Also there seems to be no option than to use Simple Delivery for postage.  This is fine most of the time, but gives no allowance for packaging costs or taking the parcel to a post office or similar.  All added costs to the delivery charge.  If only there was a good alternative to Ebay

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Re: Confusion regarding (horrible) new shipping and payment system

I wanted to sell something too big for SD. I had to list it collection only, get the buyer to arrange a courier, they sent me an Evri label that did suit the size. Absolutely ridiculous.

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Re: Confusion regarding (horrible) new shipping and payment system

This is a very worrying escalation of Ebays will to control us
I sold a low price item on 25th of July a Friday , i posted it on Monday 28th July today barely 4 days later ebay said a case for non received item has been opened against me
What concerns me most is the robotic AI generated replies
First it claims "Your Buyer posted "Buyer’s message: 'Much more effective to increase included delivery cost on low price items to avoid 2nd class untracked failures. '
When i tried to message the buyer to ask why he's filed a claim after 4 days i received this
Buyer’s message: 'You have previously stated that post office delivery service is not satisfactory, I was suggesting that you consider increasing delivery price on low price items to ensure a better delivery service as that would be more acceptable than my now overdue purchase which is not yet received. ' There is no way on Gods earth any human speaks like this
I phoned Ebay only to be told by a human You are not covered because you do not use Ebay postage & then i was told all the benefits of being covered by ebay postage etc, They are really turning the screws on those of us who still choose to support our local post offices , I had a very long conversation with this buyer who is an ex coal miner & talks exactly like any normal person that is why i know there replies are computer generated
What is more worrying is i feel they must block ebay messages back to my buyers so in effect they have no knowledge of any of this going on
Ive been with ebay over 20 years ive pulled all my listings where i can no longer control the postage ,I can no longer offer Free postage , the only options are add £2.72 to my £7 item cost, stand it myself or pay ebay the postage , so as my free postage listings run out , i will soon have no listings left
Andy
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Re: Confusion regarding (horrible) new shipping and payment system

Yes, these new automated messages from buyers about postage issues are a very worrying development. There was no mention of this when SD was introduced..!

 

I'm not sure exactly how it works, but it looks like all complaints or queries are going to be presented as an AI list for the buyer to select - so it will no longer be possible to converse back & forth 'normally' with your buyer about anything to do with postage...

 

It also seems like eBay are encouraging buyers to find fault with any non-SD postage, and making it very easy for them to complain, via these impersonal/automated complaint messages... 

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Re: Confusion regarding (horrible) new shipping and payment system

Its funny The Americans keep complaining that the UK no longer has freedom of speech , yet Ebay has always hated members communicating with each other & now it looks like they are closing the door on messaging with only AI click box answers, When i spoke to a human at ebay first thing he said was "Ah well you are not covered you sent it without tracking , to which i replied it is covered up to the value of £20 by Royal Mail , i do not need ebays buyer protection ,he was almost offering to refund the buyer on my behalf by Wednesday if he hadn't got it , (but he now tells me he has received it),Another thing is i have just tried to re list a similar item ,Item price £7 Ebay Protection money 58p but as i can no longer offer Free Postage within that price , i am now being told in future i must add Ebay postage of £3.38 p , either i add 50% to my buyers cost or i stand it myself , I will not be re listing any more items
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Re: Confusion regarding (horrible) new shipping and payment system

It sounds like your buyer opened an 'item not received' case very hastily. eBay are not helping by encouraging this 'I want my item yesterday' attitude. Sadly, the days of private sellers being able to post how they want, and when they want, are now a thing of the past... ☹️

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Re: Confusion regarding (horrible) new shipping and payment system

Yes they have even cut my dispatch time to two days & they don't take into account weekends (i suppose they don't have to if their aim is to cut out the post offices Its a bit rich really as everything ive ever had via EVRI has taken at least a week or even longer , i doubt that will get better with increased volume
To be honest ive really had enough , i only did this as a hobby & i feel they want to force private sellers off ebay
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