14-02-2025 10:38 PM
Hi. I am a small private seller. I started selling around the late half of last year, and since then I've experienced what seems like 4 different complete overhauls of the payment system in barely over half a year. The latest one, before this change now, actually worked great for me though - the payouts and lack of fees were nice.
The new changes seem, not only greedy with the even larger arbitrary-looking fees disguised as "buyer protection", but also horribly miscalculated and made with no knowledge of how shipping in this country works.
Most of my items are small, cheap things I resell, and adding tracked delivery prices to them is impractical. I ship with just standard Royal Mail 2nd class most of the time, as well as quite often International Standard to a lot of countries you could describe as "third world."
As far as I'm aware, while it is possible for a postie to scan an item as delivered for 2nd class labels, with Royal Mail having its own questionable policies and practices, cutting employee numbers and increasing workload, this is unrealistic to expect to happen on a large scale as they are not obliged to scan untracked items even with the "Please scan upon delivery" stickers I have started attaching to orders. Same thing when I'm shipping to countries like Bangladesh or Nigeria, where Tracked shipping is 3 times more expensive than standard, and is more than the item itself.
This is a problem: with the new eBay policies saying that you get paid only after the item is marked as delivered; I couldn't find any information there on if you get paid even if it isn't, and if there is, I assume it's quite a long period and may require buyer reviews.
The problem is shipping label numbers generated on eBay get automatically added to the system as tracked services, even if they are not, so it seems the 14-day payment for untracked items rule does not apply.
I have about 10 of these orders in the mail just now, does this mean I'm just going to have to reach out to every buyer and pray in my hopes and dreams that they decide to write a positive review for me to get paid? Or am I going to have to wait ≥ a month, or contact eBay support with proof of postage?
I sell items for which eBay is really the only platform, especially for international customers, so I have no choice but to use it. If this tracked rule nonsense works as impractically as it seems to I might have to switch to generating labels off-site on Royal Mail Click&Drop which is incredibly inconvenient, or go buy a sheet of 2nd class stamps at the post office and ship old-school like that. I would really like to actually get paid for my travelling items though, and within a reasonable time.
30-06-2025 9:04 PM
30-06-2025 10:13 PM
04-07-2025 9:10 AM
That is helpful, as I too cannot get my head around the new system. Thanks
08-07-2025 12:50 PM - edited 08-07-2025 12:59 PM
Ebay has just marked an item as despatched even though I am using a third party vendor, not one of the two that ebay partnership program pushes, so I will now more than likely be paying for postage twice,
I am also unable to change the tracking number and instead have the royal mail tracking number which is going to affect payment when delivered to the recipient,
I did notice that ebays postage service tries to push you towards the APP, which I refuse to use due to privacy breaches, monitoring of other phone related data and the obvious advertizement revenue they flood "APPs" with,
Anyone else being plagued with this message,
It seems like ebay is trying to out do the Adobe fiasco in a race to the bottom,
They have fractured their own business models in the persuit of profit and every loss they take they just double down and increase the prices to a point where it is just daylight robbery and causing more damage to their own business,
My advice if you use the app, UNINSTALL IT and use a pc based system and also pass the message on to other users of the app, they are trying to make ebay an app based platform which is the core of the problems for every user,
08-07-2025 12:57 PM
I just wondered what their excuse was, like, officially is a reason given
08-07-2025 2:59 PM
10-07-2025 8:25 AM
on
10-07-2025
8:27 AM
- last edited on
10-07-2025
8:30 AM
by
kh-adrian
I don't believe ethers an official response just the usual *bleep* corporate *bleep*, its pure eBay greed, some *bleep* decide they need to control there customers more and maximise profits, probably some person trying to validate their job
10-07-2025 8:29 AM
10-07-2025 8:40 AM
Bringing in all these different requirements should have come up in testing when they build new software not when the people who are bringing in the money ie sellers are asking for these things. It ebay were really a proper business they would be supplying what their customers (the sellers) what they needed by asking them instead they rush these updates out without any consideration for the sellers needs!
10-07-2025 9:39 AM
10-07-2025 9:41 AM
10-07-2025 9:45 AM
10-07-2025 9:59 AM
10-07-2025 12:37 PM
10-07-2025 3:17 PM
If you charge the buyer for postage they will be given a refund after 30 days if you don't use the simple delivery label
If you offer free delivery and pay for postage yourself, you can request a refund for unused delivery labels within 14 days here: https://www.ebay.co.uk/claims/simple-delivery/refund/seller
For untracked items you'll be given the payout after about 14 days.
Copied from user "**peaseblossom**"
"When you buy your own label you still need to generate the original prepaid label to change the tracking number and mark as dispatched.
After you do that go to View Order Details > Postage > Track Package > dropdown arrow and change the tracking. That has to be done on a desktop browser."
10-07-2025 3:46 PM
10-07-2025 9:49 PM
@bitsnbobsuk2 wrote:
Hi unfortunately no you CAN NOT cancel a label like you could before. This option has been removed with in last 7 days. I know as I have a dispute with ebay over this and was on the phone to customers services yesterday. I have now raised a complaint and awaiting a reply for postage refund. Sorry but this is fact. Sent from my Galaxy
Until such time as eBay makes an announcement and changes the 'eBay delivery Terms and Conditions' (paragraph 16. Refunds) then it is not fact.
10-07-2025 10:28 PM
11-07-2025 7:12 PM
Did you request a refund using the following link? https://www.ebay.co.uk/claims/simple-delivery/refund/seller
When listing with simple delivery, as long as you choose ebays recommended parcel size then it will be accepted at the post office as long as it is doesnt exceed the size/weight limit that Royal Mail/Evri accept. Post office staff may not have been taught this so you will have to educate them.