Collection of Largish Items - is it working?

[kyanyama]

So I don't often have a collection only item but I have one that is too difficult / expensive to post.  I stopped collection only when eBay removed cash on collection.

How is it working for others if they don't use a phone for selling?  I use a laptop and desktop.  I suppose I could have my laptop with me when the item is collected so I can input the collection code?

But are there potential problems afterwards about the item despite the buyer checking it over and accepting it's what they want?

I know the site is heavily biased towards buyers even when the buyer has inspected the item with a magnifying glass!

[lucy_farmer]

There are potential problems after a buyer has inspected then collected the item:

(If the buyer decides the item isn't suitable, doesn't fit the space available, or whatever...... ) If the buyer can state that the item was 'not as described' (perhaps the seller's measurements were out by a fraction...? or something?) then it is the seller's  responsibility to get the item back. 

Ebay will refund the buyer.

If the item is too difficult to post (which is why it was a collection in the first place!) then sending a returns label might be impossible.

Then it would be down to the seller to collect the item, send a courier for the item or leave the item with the buyer for free..

[papso22]

Just to add, you don't have to input the collection code immediately but it is the only way to make sure it is correct.

[4_bathrooms]

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@kyanyama wrote:

How is it working for others if they don't use a phone for selling?  I use a laptop and desktop.  I suppose I could have my laptop with me when the item is collected so I can input the collection code?

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I enter the six digit collection code by using the "Confirm collection" link in the sales record; there's no need for a mobile device to scan the QR code with. Once the code has been entered and confirmed the item is handed over.

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@kyanyama wrote:

But are there potential problems afterwards about the item despite the buyer checking it over and accepting it's what they want?

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Now that collection items are paid for via managed payments eBay's Money Back Guarantee applies to all purchases. If a buyer opens an "item not as described" case after collecting an item - even if they open the case abusively - eBay will expect you to provide a return label or otherwise arrange return of the item at your own expense within 3 days of the case being opened.