Collection code not working

[edd_wood]

Is anybody else having issues with collection codes not working? Invalid code, according to the app. It's definately not an invalid code, I got it from the buyer directly from their phone while they were standing here.  I have marked it as dispatched but that isn't going to help in the case of INR.

 Ebay customer support were hopeless, does anybody have a solution for this? (The invalid code, not eBay customer support).

Thanks.

[tressygirl]

There are so many glitches on the site currently,  this could well be another.

However, see if this workaround helps.

The buyer is given a code and also a number,  ask the buyer for this number,  and enter it manually, it works the same as scanning the QR code.

Hope that helps.

[4_bathrooms]

Are you trying to enter the 6 digit code or are you trying to scan the QR code?