Buyer sent item to a shop that is permantly closed

[styth2006]

I sent the item to a shop address given by the buyer with an eCP number on it. I checked the tracking and it says action needed and that the courier has had an issue getting to the delivery address. I google mapped the store and it says permantly closed.
What should I do?

Thanks for any advice

[styth2006]

I also messaged the buyer and no reply from them

[forestfeline62]

Did you put a return address on the parcel if you did it will eventually be returned to you if it can't be delivered . but it will be a while 

[styth2006]

Not sure if it does. I sent it using Evri through ebay

[hettsville]

If you bought your label through eBay you will have to deal with evri through packlink as I doubt they'd deal with you directly.

Try contacting packlink and ask them to get evri return the parcel to you.

Here's a link to packlinks help page. Use the delivery section to start the request or try the chat function if it's active.

https://support.packlink.com/hc/en-gb/articles/360014007839-EasyTicket

You may be lucky and get the parcel back but if you do you should refund the buyer.