Buyer protection? Sellers will be leaving in droves!

[plumowl49]

Totally unacceptable to expect sellers to send goods without payment.  What about seller protection, or don’t we matter?  Scammers will be rubbing their hands in anticipation and there seems to be absolutely no eBay plan as to dealing with the ‘didn’t arrive so not paying’ aspect of this badly thought out proposal.  

I, for one will be complaining - to a real person and not a useless chat bot, and I urge others to do the same (just type ‘I need to speak to a human being’ seems to work).

[papso22]

You misunderstand.

Buyers still have to pay before sellers post the goods.  Sellers have to wait for confirmation of delivery or 14 days, for ebay to release the funds to them.

Before complaining I suggest you make sure you understand what you are complaining about.

[lucy_farmer]

If you use Simple Delivery (which is currently optional but will become mandatory sometime this spring) *ebay* will take on the responsibility of refunding your buyer if the item doesn't arrive.

They *will* hang on to your payment for 2 weeks though, if the parcel is not marked as delivered or feedback received from the buyer.

You'll get the money in the end though.

Obviously all sales have to have tracking of some sort or how would ebay know anything had  been posted in the first place?

(Well, this is how it is supposed to work!  😅 But I, like many others,  can't imagine ebay actually coughing up refunds from their own coffers without *somehow* making the seller responsible...... we shall have to wait and see !)

[reasonable-robert]

its a question of wether the buyers will accept it though 4% plus 75p makes say a £10  blue ray dvd £11.75

people will start buying from amazon or ali express where they can buy it for £10 or wait and buy it from tesco,asda,morrisons or sainsbury with their shopping ...no waiting and no fees 

these posts miss the point its not about the sellers but about the buyers 

it doesnt matter if you are a BS or ps  no buyers mean no sales 

[*devils.advocate*]

its a question of whether the buyers will accept it though 4% plus 75p

I wonder how many genuine private sellers reduced their prices when it became “free to sell” rather than having to include, in the starting auction price or BIN price, the high fees previously?

If they had reduced their prices accordingly, would this new fee, in reality,  bother them?

It’s always been whether the buyers will accept the end price they have to pay - irrespective of anything else - but that end price is for the seller to decide?

[sml192]

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@lucy_farmer wrote:

They *will* hang on to your payment for 2 weeks though, if the parcel is not marked as delivered or feedback received from the buyer.

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Feedback won't count, it will be based purely on the tracking - 2 days after delivery confirmation or 14 days after date of order if there is no delivery confirmation. 

[roger_roger_over_and_nowt]

"Totally unacceptable to expect sellers to send goods without payment" ?.

That's how it was when Ebay started,it could take up to 14 days before payment cleared but,i,like many,were happy to send and pay postage up front before we actually got to see any payment clear in our banks.

I guess the word was "trust".Something that is somewhat of a rare commodity nowadays.

Some think that when they go to a shop and pay by card that the shop gets the payment straight away.This is not correct.

The shop gets the payment around 4 working days later AFTER the card provider has processed the request.

[sml192]

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@roger_roger_over_and_nowt wrote:

The shop gets the payment around 4 working days later AFTER the card provider has processed the request.

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The standard processing time for a card payment to reach settlement (completion) is 2 days. 

[reasonable-robert]

if there are any buyers left as for sellers will it still be viable to sell on e bay..

[beacon_77]

Where have you read that Simple Delivery will become mandatory in March? Ebay have made it clear in their recent statements that private sellers can opt out of SD and continue to use alternatives including untracked mail. And that it doesn't apply at all to business sellers.

Your other comments don't make any sense either. You can get proof of posting from the post office and upload it to Ebay if needed. It costs nothing! Finally, Ebay are not going to be coughing up refunds, because they are, in effect, replacing seller fees and the 30p fixed fee with a buyer's fee of 75p + 4% of the sale price. This means private sellers will need to reduce their prices (which they can afford to do because there's no selling fee). Anyone who still thinks it's sensible to list, sell and process items for £1 or so, is their own worst enemy, and anyone who can't wait 14 days to receive funds for stuff they've supposedly not bought to make a profit on, and isn't reliant on it as income, probably needs lessons in money management!

[*devils.advocate*]

It'll always be viable if sellers are sensible and price things properly. 

A lot of those who say they'll be leaving or never buy here again or will be closing their account - how many posts like that have there been after every change?

There will always be a buyer if the product is the right one and the price is sensible. 

[kitten_slave]

Yeah, I will quit Ebay.

They've made thousands out of me every year for about 20 years. 

First they annoyed me by cancelling Paypal. Then they annoyed me by defaulting to their own slow & very expensive (for the buyer) mail service. 

Now they are expecting me to post a rare book worth many hundreds to the other side of the world and only get paid AFTER delivery - which could take weeks.

It is mafia style blackmail. No book dealer in the world will post a rare book out until they - THEY, the seller, not the bank, not a third party - they have received payment in full. 

I hate Ebay now. Really hate them. I will stop selling on Ebay AND stop buying on Ebay. 

It is a principle thing. 

[kath3735_wxmjn]

So the fact that the CEO stated that simple delivery  would be mandatory in the first quarter of 2025 is not good enough for you?   His full statement has been quoted or linked on various threads by people so you must have seen it but choose to still come out with your very rude comments to other people.

[game_raid]

If you're a book dealer then you should be selling on a business account then you will be paid instantly like all other business sellers.

[papso22]

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@game_raid wrote:

If you're a book dealer then you should be selling on a business account then you will be paid instantly like all other business sellers.

---

And ebay 'making thousands' (presumably in fees), out of them every year,  sounds like a volume dealer who wants to remain anonymous. 

[beacon_77]

No, it's not good enough for me, and I've explained why. If that's not good enough for you, so be it.

[kath3735_wxmjn]

Then you are being obtuse!  Of course the current information from e bay is saying simple delivery is optional because it is NOW!  However, according to the very top man of this company it is going to be enforced on all private buyers sometime before the end of March (he stated in the first quarter of the year which for those who do not seem to understand would be between january and march). 

[thenerdexchange]

As a newer business seller on eBay, I am still subject to my funds being held for up to 14 days or so. I really don't see the issue. You still get your money and the buyer isn't even aware that my funds have been held by eBay.

As someone that actually wants to run my business properly and legitimately, doing things the "right way", I find all of this outrage laughable. Fees for sales from private sellers will still be less than those that registered businesses are paying, we just have to price that into our listings.

Why should people allowed to operate a "business" on eBay without any of the responsibilities or costs that come with that?

[lucy_farmer]

'Where have you read that Simple Delivery will become mandatory in March?'

The CEO of ebay says so. And I believe him.

'You can get proof of posting from the post office and upload it to Ebay if needed.'

You can't get it from dropping something in a post box, mind you...

'Finally, Ebay are not going to be coughing up refunds,'

Yes they are, if you use 'Simple Delivery' (which you will have to eventually, if you are a private seller)

(if reading the new rules for simple delivery etc. is too much like hard work- Which it is for me! it's a right pile of ebay-speak guff- try reading the posts on here by the poster 'valueaddedresouce'. He's very good at reading a load of business bullsh** and getting the important bits out in understandable language 😁)

[**the_beatles**]

DVD/Blu-Ray £10.00 + 4% = 0.40 

10.00 + 4% = 0.40 + 0.75 = £11.15 Total