Buyer bought an item then immediately made request to cancel transaction

[hawkwind_gaming]

A buyer bought an item from me at 21:12 last night. A minute later at 21:13 they made a cancellation request with the reason given as "wrong payment information". I have just now accepted the request and issued the refund through My eBay. After doing this, the order page is now showing a message with "A refund was initiated on 6 Sep 2025. Once it's complete, we'll send you an email." Below this, it shows "The cancellation is pending".

Do I need to do anything else? Should I block the buyer from buying from me in the future? I don't think I have had a situation before where a buyer has cancelled immediately after purchasing an item. I am quite nervous about the whole situation.

[red357rose]

Morning. No you no need to do nothing system will refund automatically. This is happening with me too. Sometimes happened when we packed the item but not post yet. the buyer just wrote reason: bought wrong item or changed mind. 

[tressygirl]

@hawkwind_gaming   wrote:  Do I need to do anything else? Should I block the buyer from buying from me in the future? I don't think I have had a situation before where a buyer has cancelled immediately after purchasing an item. I am quite nervous about the whole situation.

Personally,  I would block them, add their ID here:

https://www.ebay.co.uk/bmgt/BuyerBlock?

@hawkwind_gaming 

[akemp1]

I've had it a few times. I guess buyers change their mind or see a better deal elsewhere.

I don't bother blocking them as it hasn't really put me to any inconvenience.

Some people are juggling a few cards and bank accounts so if they chose "wrong payment information" maybe they purchased it with the wrong one.

For example if it defaulted to their bank account debit card the transaction might have put them overdrawn so they may want to repurchase with their credit card. Or maybe they have a new 0% on purchases deal on a different credit card, etc.

I'm often switching cards around to put all my purchases on 0% while the money is in my ISA earning interest for a couple of years before I need to repay the balance.

So they may be back to buy it again and that's probably ok.