Buyer Refusing Delivery wants a return

[mishy_mash_surrey]

Advice Please.

Sold something on ebay and sent via Royal Mail Signed For.

The Buyer missed today's delivery and is now saying they won't be in to receive it and the options to choose a delivery date, or leave with a neighbour, or collect from a delivery point is not good enough and they want it returned. 

Where do I stand and what do I do?? It's sat with Royal Mail and I can't ask them to redeliver back to me. It'll have to wait weeks and be returned to sender

[roger_roger_over_and_nowt]

Does item show as "delivery attempted or refused" ?

[mishy_mash_surrey]

It shows as delivery attempted. 

They will attempt to deliver again but the Buyer is saying they won't be available and that none of the many options royal mail give you are acceptable and wants to return it.

[dancewithadingo]

Good Evening Mishy

What an awkward, pig headed buyer you have had the misfortune to sell to.  After a number of days sitting uncollected or redelivered it will be returned to you.  As you used Royal Mail and I assume put your address on the package then later this month you will get the parcel back again.

Do not refund until you receive it. Tell your buyer what is happening and that he too will have to wait for the refund.

This might just prompt him to see sense and organise something, such as a re-delivery or to go and collect it.

You have my sympathy. 

PS Thinking more about it then I am sure that eBay will view this as being delivered as Royal Mail attempted to do just that.  It is in his own interests to organise something. It is not your fault that he was out at the time.

[mishy_mash_surrey]

Thanks. That is exactly what I've said to them, just asked the question here to see if that was the right course of action. I don't know where I stand within ebay rules so wanted to check

Royal Mail have so many options, I'm sure one of them would be suitable but they've just gone straight to wanting to return it 

I don't 

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@dancewithadingo wrote:

Good Evening Mishy

What an awkward, pig headed buyer you have had the misfortune to sell to.  After a number of days sitting uncollected or redelivered it will be returned to you.  Assuming that you used Royal Mail and put your address on the package then later this month you will get the parcel back again.

Do not refund until you receive it. Tell your buyer what is happening and that he too will have to wait for the refund.

This might just prompt him to see sense and organise something, such as a re-delivery or to go and collect it.

You have my sympathy.

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