Buyer Protection

[newsandels]

Just noticed all my items listed this week Ebay have increased  my starting price by 75p+ 4% this will impact on my sales as some items are listed low to sell. If Ebay want to get Buyer Protection from the Buyer they should add it at checkout so not to make it look like the Seller is on the make.

Is this legal to alter the sellers listing price? I think this could be the end of Ebay for Private sellers. I have been a seller for 20 years this is the worst I have seen it   

[lucy_farmer]

'Buyer Protection' is simply the new, silly name for the replacement of private seller's fees....

(private sellers fees used to cover all the things on the BPF list, but they wanted to dump private sellers fees to compete with Vint*d ..)

IMHO, ebay's Marketing and Advertising dept really made a c**k-up with the choice of name.

If they'd have been a bit more honest about it, there'd have been way less insulted anger among users.......

[4minutemile]

Moreover, payment is not always sent 3 days after the order has been successfully delivered because TRACKING does not always work and private sellers are forced to wait till ebay releases the funds despite the item having been delivered.

THIS IS REALLY IRRITATING!

[4minutemile]

..........

[4minutemile]

I too moved over to offering free postage for UK buyers to try to simplify things for the buyer. Too many fees are confusing!

[4minutemile]

It's like we're providing a service to other collectors. It's not like we can rip off fellow collectors. They mostly know what we know and the prices have to be fair.

[4minutemile]

Delcampe is very popular. I've bought stuff from there.

[4minutemile]

And when the tracking isn't done correctly by the postman on delivery you end up waiting the maximum time.

[4minutemile]

I thought this too. But who in their right mind wants to setup a business? It's insanity in the current tax regime. It's a total waste of time.

[foredeckunion]

As far as I can see the only difference between automatic money back guarantee (free) and buyer protection (rip-off) is that the latter claims to provide a 24/7 helpline.
In 20+ years I’ve never needed that and 99% of people are keen to protect their reputation, so the demand for such a service (if it really exists) must be tiny.
All this fee amounts to is a compulsory ‘we’ll have more of your money because we want it and there’s nothing you can do about it, so tough’.

Sent from Outlook for iOS<>

[4minutemile]

ebay doesn't have a 24/7 helpline. I must have spent half an hour trying to contact a real person over the weekend and all I could get was an app that can't handle real questions. They're not even using AI to answer the questions. They're just using an old algorithm.

[foredeckunion]

No helpline? eBay telling porkies? Surely not! (Am I surprised....)

[jonatjonatjonat]

EBay state what it includes and it’s nothing to do with the eBay money back guarantee.

But frankly, it is nothing more than the fees to cover eBay’s associate costs with managing the site. Servers, staff, payment processing, secrity etc.

previously, used to be covered by seller fees. Now it’s buyer fees. Poorly named by eBay as it seems to have caused no end of confusion as to what it actually is.