Hi everybody. Looking at advice on what to do next.
I've had a potential buyer who'd received an offer I sent out message and ask if an action figure I'm selling has any damage or has been repaired. It's a figure I bought, opened and quickly decided I was going to sell so told them it had not been played with and only placed in storage. They accepted the offer and bought, telling me that it was a Christmas present for one of their children.
A few days go by and it's been delivered. They message complaining one of the arms is 'abit stiff / sticks a bit'. It's very much the opposite of what most people buying these things would complain about, loose means something will not pose and is essentially broken.
I explained that most new figures can be stiff and will loosen up with play or heat. I said if it's genuinely broken, for them to open a return but what they've said sounds normal. They've then said they will try it out and get back to me. From that I meant that once their child plays with it a little, it will ease up.
I've looked at the feedback they have left as a buyer and maybe 6 out of 20 are positives, there's a few where they've said they've had a partial refund. I'm expecting this will be their route and either way I eat a negative.
I need advice on where to to next. My usual route is to block difficult buyers after telling them to raise a return if there is an issue but I recognise that could cause further issues. What they've told me isn't an issue with the item and just them being unfamiliar with items like this.
Anyone had anything like this?
