Beyond Stupid

[foresterdon]

Simple delivery!

Won't let me post small paper items in an ordinary letter. Insists I have to choose Large Letter and charge accordingly.

Have no choice but to end all my small items.

How much longer do we have to put up with this?

Ebay will not survive this mismanagement.

Shame.

[ruby*ryan]

You should get the option for Custom if your item is less than £10.
I was playing around with it yesterday. I made a listing for an item for £3, I had the Custom option, but if I changed the price to £12 and clicked out, a little note came up at the bottom of the screen, 'Postage options updated' and Custom had gone. Switched it back to £3, got the note and Custom was back!
It may have been a test, but if so, I hope they keep it as it worked well for low value items that can be sent with a stamp.

[foresterdon]

Nope.

Even at £1 or less it won't give me Standard letter option and absolutely no Custom Option.

They seem to be going through seller by seller and forcibly changing postage terms with no consent or notification. Must surely be illegal?

[zoomingmouse]

If you manage to get the page in the screenshots below you seem to be able to get the custom option so you can charge any amount for postage & add either 2nd or 1st class letter options under primary service <this was in the stamp cat>.

I've not posted a test live, only saved as a draft so not fully tested, but the whole SD is a total mess - change one thing break another. 

If you can't get the option try clicking on collection only & then back to postage - I sometimes have to do this to get the desired option.

I'm using a desktop, Windows & Firefox if it makes a difference

[xyz307xyz]

Is the item in one of the Opting Out categories?

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575#se...

[xenavsbuffy1]

Is it Android or Laptop you are using, if laptop you will get the option, if your using your Android I'm assuming there are a lot of differences this could be one of them 

[marco@ebay]

Hi foresterdon, thanks for your post.

I was checking for you there, and the option seems to be coming up. What kind of item are you trying to list, and could you please take a screenshot of what you see, so I can take a further look for you?

Thank you,

Marco

[foresterdon]

No.

Typical collectable postcard, as I said.

Listed at £1.50.

"Buyer Protection " jacks it up to £2.28 (Itself a deal killer- no sales now.)

Only SImple Delivery available.

Lowest post category (Royal Mail - refuse to deal with Evri due past experience) is Large Letter.

Just tried to relist - still the same.

Had to end all postcard listings because no prospect of sale in present circumstances.

[foresterdon]

Further to the above:

I have ended all listings other than those still permitting Custom postage.

I fully expect these to be unilaterally turned over to Simple Delivery without my consent at which time I will end these too. This has already happened to one item, which I ended as soon as I uncovered what you'd done.

THIS ACTION IS ILLEGAL.

Ebay is perfectly entitled to end my listings and invite me to relist under new Terms and Conditions.

It is not entitled to change what I am charging for postage on a live listing.

Just think about it. It is the equivalent to Ebay saying " you can't sell those boots fo £10, we've decided you are going to sell them for £5 or £15". 

If ebay changes its T@C it is required to NOTIFY members and INVITE them to continue under new terms.

#######  PLEASE FORWARD THIS MESSAGE TO EVE WILLIAMS GM EBAY UK. 

Assuming she hasn't packed her bags for destroying the goodwill of all Buyers with cost of " Buyer Protection" and that of all sellers with compulsory Simple Delivery.

[marco@ebay]

Hi foresterdon, thanks for your reply.

Please note that we are unable to replicate the issue from our end, so in order to assist you further, we'd need you to upload a screenshot, so we can have a better look and assist you further. If you don't wish to do so, that's completely ok. If you wish, you can contact our customer support team, and they will be able to report the issue in question if they manage to replicate it from their end.

Please note that this is the highest point of escalation, so we wouldn't be passing this on to someone specifically. However, I will be happy to pass on your feedback/thoughts on this.

Thank you,

Marco