Are buyers able to select a postage option I haven't specified on the listing ? & why.

It 'seems' to be what just happened, I see (buyer selected)  on postage option that's near whole item cost. 

Message 1 of 24
See Most Recent
23 REPLIES 23

Re: Are buyers able to select a postage option I haven't specified on the listing ? & why.

If it's human error it's better. Solutions can be found.

Simple Delivery supposedly has an AI system involved and that will be a lot harder to deal with.

Message 21 of 24
See Most Recent

Re: Are buyers able to select a postage option I haven't specified on the listing ? & why.

It isn’t human error in my case. I have just been notified in the past hour that I have sold a book. On the “send item” page it has ParcelForceExpress 48 at £13.63 (more than the price of the book!) as selected by buyer.  I have NEVER used ParcelForce.
Pause for total panic ….

When I go into “orders” , it is - fortunately - showing Royal Mail 48 tracked which is what I use and what I listed.

So  the problem is a bot in EBay, not an error by me or zebra_park.

 

Sellers beware!

Message 22 of 24
See Most Recent

Re: Are buyers able to select a postage option I haven't specified on the listing ? & why.

Hi  See my message above (identified as message 17)  which I meant to put here at the end. I don’t think anybody (whether seller or buyer) is  making the choice of the Parcel ForceExpress option.  I agree with you that going into the Royal Mail site itself is straightforward. I have done this  with eBay sales but more frequently with Etsy ones

Message 23 of 24
See Most Recent

Re: Are buyers able to select a postage option I haven't specified on the listing ? & why.

That's definitely worth keeping an eye on. They may be trying to implement Simple Delivery and it may be glitching.

From the start they inferred an AI bot would be involved in the choices available to/for both parties. & what you are describing could definitely be that.

Message 24 of 24
See Most Recent
Got selling related questions? Start here: