Hello eBay Community,
I am a Top Rated Seller from Ukraine with a Premium Store, 695 positive feedback and 0 negatives. Recently my account was suspended due to “negative buyer experience” (BBE).
The flagged cases were not my fault:
One USPS parcel (with 3 separate orders inside) was lost by the postal service.
Another order was never picked up by the buyer.
In every case, I refunded the buyers immediately – everyone received their money back and was satisfied.
I also contacted eBay support about each situation, and they confirmed at the time that everything was fine and handled correctly.
Despite this, eBay now says the suspension is “not appealable,” and my funds are on hold for 190 days.
This is extremely frustrating – years of work, reputation and investment disappeared overnight. I also know at least three other Ukrainian sellers who faced the same issue.
!!!Has anyone else experienced a BBE suspension like this? Is there any real way to escalate the case and get a fair review?
Thank you for any advice.
