Late delivery defects / royal mail not scanning

[wolfcycles]

Hello

We have recently had a barrage of late delivery defects taking us up to 4%, resulting in us being due to loose our top rated status this month. 

We have recently switched to Royal Mail as our default courier, but it appears they are regularly not scanning items until the day of delivery rather than the day they receive our parcel. Consequently, the late delivery defects we were previously getting struck through as we had dispatched the item on time, are now counting defects as eBay consider we have not dispatched the item until this first scan date, so we don't get our "on time dispatch waiver".

The 4% late delivery rate we now have reflects the percentage of parcel RM are delivering late (we very rarely have a genuine late dispatch).

Has anyone else found anything similar? I'm trying to explain the issue to eBay customer support but don't feel they really understand it. We can't easily just not upload tracking as we ship through 3rd party provider Veeqo and it is auto synced. 

Thank you

[therma-tec]

If you take all parcels to the post office, the first scan will be at the post office so even if an item is delivered late, ebay will remove the defect if it shows you dispatched on time.

[wolfcycles]

Hi

Unfortunately its not feasible, we have around 100-150 parcels going out per day.

Thanks, Alex

[moldosgifts]

They should be automatically removed every month, for those that aren't you will have to get them to ring you and appeal each one separately. Date of review is normally  20th each month

If you need links just ask  

[wolfcycles]

No, they are not. The problem is as Royal Mail are not scanning the parcels on receipt or at the depot as they should be, they are regularly not being scanned until the day of delivery. eBay uses this first scan from the courier as the "dispatch date" consequently they consider that our parcels are being dispatched late (which is not the case) therefore they do not qualifying for the auto removal that you refer to for on time dispatch. So any of our parcels that Royal Mail delvers late does not qualify for on time dispatch, defect removal.

Surely many other large volume sellers using Royal Mail are having this problem?

Thanks

[moldosgifts]

Do you use a royal mail account?

But even so your ebay account should be rectified on the 20th every month

With a royal mail account you can have all tracking number automatically added this counts as dispatched

[therma-tec]

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@wolfcycles wrote:

Hi

Unfortunately its not feasible, we have around 100-150 parcels going out per day.

Thanks, Alex

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Yeah, the post office wouldn't be too happy with that volume each day!

Do the RM collect your items or do you drop them off at the sorting office? Either way I don't think they would scan every item on the day due to the amount. Maybe you need to have a discussion with your local sorting office to come up with some arrangement to ensure they are scanned when the RM receive them.

Failing that, if you use the RM click and collect site (it syncs with your ebay orders), you can choose to mark your orders as dispatched or not. Not marking them as dispatched won't automatically upload the tracking information to ebay. Maybe try NOT adding the tracking for a few weeks to see if that helps?

I really hope you can get this sorted!